Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

servers and desktops CMDB

Posted on 2014-10-28
3
Medium Priority
?
101 Views
Last Modified: 2014-11-12
What kind of information do you store about your servers and computers in your CMDB?

And also what kinds of relationships do you store about your CI's - i.e. your desktops/server?
0
Comment
Question by:pma111
  • 2
3 Comments
 
LVL 8

Expert Comment

by:Wilder_Admin
ID: 40408363
We have to store nearly everything because we are outsourced. We have no access to the servers anymore and the mos clients are in different locations. Locally is only our team desktops.

So we store the physically informations the virtual informations accountant support and workflows.

Physically what hardware how connected and the wireways on top the connection of the power
Thats the only way to make telephone support.

Is it what you asked for?
0
 
LVL 3

Author Comment

by:pma111
ID: 40408371
>>We have to store nearly everything because we are outsourced

Such as? I.e. do you store stuff like OS and version? What fields exactly are stored against each server/desktop?

What relationships are stored?
0
 
LVL 8

Accepted Solution

by:
Wilder_Admin earned 2000 total points
ID: 40408428
We are collecting OS Version Patching and Softwareversion with a thirdparty tool and we put this informations as well in the cmdb.

Serverfields:
HWnumber, accounting position, date of purchase, where bought, how much did it cost, how high are the costs every month to run, invoicenumber, oder number, support time, CPU, clustermembership, hardware size, shares, manuals, all ip adresses, responsible man, storrage, what is monitored, network connections, all about software, location, power connection, virtual clientsinformations, how to access.

The relation between is documented 2 ways first the technical way means server connectet patch patch switch etc. Second the service relation what devices needed for which service.

See www.i-doit.com
0

Featured Post

New Tabletop Appliances Blow Competitors Away!

WatchGuard’s new T15, T35 and T55 tabletop UTMs provide the highest-performing security inspection in their class, allowing users at small offices, home offices and distributed enterprises to experience blazing-fast Internet speeds without sacrificing enterprise-grade security.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this post we will be converting StringData saved within a text file into a hash table. This can be further used in a PowerShell script for replacing settings that are dynamic in nature from environment to environment.
In this modest contribution, I want to share with the IT community (especially system administrators, IT Support Engineers and IT Help Desks) about Windows crashes/hangs and how to deal with these particular problems.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

783 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question