servers and desktops CMDB

What kind of information do you store about your servers and computers in your CMDB?

And also what kinds of relationships do you store about your CI's - i.e. your desktops/server?
LVL 3
pma111Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Wilder_AdminCommented:
We have to store nearly everything because we are outsourced. We have no access to the servers anymore and the mos clients are in different locations. Locally is only our team desktops.

So we store the physically informations the virtual informations accountant support and workflows.

Physically what hardware how connected and the wireways on top the connection of the power
Thats the only way to make telephone support.

Is it what you asked for?
0
pma111Author Commented:
>>We have to store nearly everything because we are outsourced

Such as? I.e. do you store stuff like OS and version? What fields exactly are stored against each server/desktop?

What relationships are stored?
0
Wilder_AdminCommented:
We are collecting OS Version Patching and Softwareversion with a thirdparty tool and we put this informations as well in the cmdb.

Serverfields:
HWnumber, accounting position, date of purchase, where bought, how much did it cost, how high are the costs every month to run, invoicenumber, oder number, support time, CPU, clustermembership, hardware size, shares, manuals, all ip adresses, responsible man, storrage, what is monitored, network connections, all about software, location, power connection, virtual clientsinformations, how to access.

The relation between is documented 2 ways first the technical way means server connectet patch patch switch etc. Second the service relation what devices needed for which service.

See www.i-doit.com
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.