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servers and desktops CMDB

Posted on 2014-10-28
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What kind of information do you store about your servers and computers in your CMDB?

And also what kinds of relationships do you store about your CI's - i.e. your desktops/server?
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Question by:pma111
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by:Wilder_Admin
ID: 40408363
We have to store nearly everything because we are outsourced. We have no access to the servers anymore and the mos clients are in different locations. Locally is only our team desktops.

So we store the physically informations the virtual informations accountant support and workflows.

Physically what hardware how connected and the wireways on top the connection of the power
Thats the only way to make telephone support.

Is it what you asked for?
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by:pma111
ID: 40408371
>>We have to store nearly everything because we are outsourced

Such as? I.e. do you store stuff like OS and version? What fields exactly are stored against each server/desktop?

What relationships are stored?
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Wilder_Admin earned 2000 total points
ID: 40408428
We are collecting OS Version Patching and Softwareversion with a thirdparty tool and we put this informations as well in the cmdb.

Serverfields:
HWnumber, accounting position, date of purchase, where bought, how much did it cost, how high are the costs every month to run, invoicenumber, oder number, support time, CPU, clustermembership, hardware size, shares, manuals, all ip adresses, responsible man, storrage, what is monitored, network connections, all about software, location, power connection, virtual clientsinformations, how to access.

The relation between is documented 2 ways first the technical way means server connectet patch patch switch etc. Second the service relation what devices needed for which service.

See www.i-doit.com
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