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Microsoft Office 2013

Posted on 2014-10-28
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Last Modified: 2014-11-01
I recently upgraded from Office 2010 to Office 2013.  Everything works fine except for Lync.  When it tries to start, I get the message, "Microsoft Lync has stopped working".  I have deleted and reinstalled the upgrade a couple of times to no avail.  Outlook works fine, as does Word, Excel and PowerPoint.

Any suggestions?
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Question by:Rodger Reedy
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Expert Comment

by:Wilder_Admin
ID: 40408412
Intersessting would be are you using lync2010 or lync2013? lync2010 was a seperate product and lync2013 is now part of office. So to help is necessary to get this information and you are using lyncserver 2010 or 2013 or office 365?
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Expert Comment

by:Steven Sheeley
ID: 40408439
I am assuming that you upgraded your Lync client to 2013 at the same time.  I am also going to assume, since you did not indicate otherwise, that you have Lync 2010 server environment.

The ambiguous error statement of "Microsoft Lync has stopped working" does nothing to help troubleshoot this issue.

Go into your event logs and see what error Lync is reporting when it fails, if any.  Google that error and you will find steps needed to rectify it.
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Author Comment

by:Rodger Reedy
ID: 40408517
Problem Event Name:  APPCRASH
Application Name:  lync.exe
Application Version:  15.0.4569.1503
Application Timestamp:  52b0af33
Fault Module Name:  UccApi.dll
Fault Module Timestamp:  48386abc
Exception Code:  c0000005
Exception Offset:  00144a26
O Version:  6.1.7601.2.1.0.256.4
Locale ID:  1033
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Expert Comment

by:Steven Sheeley
ID: 40408723
I have usually seen that error concerning Display Graphic Drivers. Please try updating your graphics drivers, rebooting and see if that clears the error.  Also, you may need to remove the card specific drivers, falling back to the generic VGA driver, if you can, reboot and then re install the card specific drivers
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Author Comment

by:Rodger Reedy
ID: 40408867
I previously had Office 2010 and Lync 2010 - all worked fine.   Tried to install a 2010 version of Lync and it acted the same way as the 2013 model.

Will try the graphics driver update.
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Accepted Solution

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Steven Sheeley earned 500 total points
ID: 40408908
The Lync 2013 installation changed something in your environment.  If you revert to the Lync 2010 client, make sure that you are manually removing the profile directories and rebooting before installing the client.
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Author Comment

by:Rodger Reedy
ID: 40416289
Could not resolve the issue.  Local tech support is reimaging the computer.

Will close this question.
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Expert Comment

by:Steven Sheeley
ID: 40417117
You could reward the points since help was given.
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