Rodger Reedy
asked on
Microsoft Office 2013
I recently upgraded from Office 2010 to Office 2013. Everything works fine except for Lync. When it tries to start, I get the message, "Microsoft Lync has stopped working". I have deleted and reinstalled the upgrade a couple of times to no avail. Outlook works fine, as does Word, Excel and PowerPoint.
Any suggestions?
Any suggestions?
Intersessting would be are you using lync2010 or lync2013? lync2010 was a seperate product and lync2013 is now part of office. So to help is necessary to get this information and you are using lyncserver 2010 or 2013 or office 365?
I am assuming that you upgraded your Lync client to 2013 at the same time. I am also going to assume, since you did not indicate otherwise, that you have Lync 2010 server environment.
The ambiguous error statement of "Microsoft Lync has stopped working" does nothing to help troubleshoot this issue.
Go into your event logs and see what error Lync is reporting when it fails, if any. Google that error and you will find steps needed to rectify it.
The ambiguous error statement of "Microsoft Lync has stopped working" does nothing to help troubleshoot this issue.
Go into your event logs and see what error Lync is reporting when it fails, if any. Google that error and you will find steps needed to rectify it.
ASKER
Problem Event Name: APPCRASH
Application Name: lync.exe
Application Version: 15.0.4569.1503
Application Timestamp: 52b0af33
Fault Module Name: UccApi.dll
Fault Module Timestamp: 48386abc
Exception Code: c0000005
Exception Offset: 00144a26
O Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Application Name: lync.exe
Application Version: 15.0.4569.1503
Application Timestamp: 52b0af33
Fault Module Name: UccApi.dll
Fault Module Timestamp: 48386abc
Exception Code: c0000005
Exception Offset: 00144a26
O Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
I have usually seen that error concerning Display Graphic Drivers. Please try updating your graphics drivers, rebooting and see if that clears the error. Also, you may need to remove the card specific drivers, falling back to the generic VGA driver, if you can, reboot and then re install the card specific drivers
ASKER
I previously had Office 2010 and Lync 2010 - all worked fine. Tried to install a 2010 version of Lync and it acted the same way as the 2013 model.
Will try the graphics driver update.
Will try the graphics driver update.
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ASKER
Could not resolve the issue. Local tech support is reimaging the computer.
Will close this question.
Will close this question.
You could reward the points since help was given.