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Microsoft Office 2013

I recently upgraded from Office 2010 to Office 2013.  Everything works fine except for Lync.  When it tries to start, I get the message, "Microsoft Lync has stopped working".  I have deleted and reinstalled the upgrade a couple of times to no avail.  Outlook works fine, as does Word, Excel and PowerPoint.

Any suggestions?
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Rodger Reedy
Asked:
Rodger Reedy
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1 Solution
 
Wilder_AdminCommented:
Intersessting would be are you using lync2010 or lync2013? lync2010 was a seperate product and lync2013 is now part of office. So to help is necessary to get this information and you are using lyncserver 2010 or 2013 or office 365?
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Steven SheeleyConsulting SW Engineer - Lync/Skype4BusinessCommented:
I am assuming that you upgraded your Lync client to 2013 at the same time.  I am also going to assume, since you did not indicate otherwise, that you have Lync 2010 server environment.

The ambiguous error statement of "Microsoft Lync has stopped working" does nothing to help troubleshoot this issue.

Go into your event logs and see what error Lync is reporting when it fails, if any.  Google that error and you will find steps needed to rectify it.
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Rodger ReedyProgram ManagerAuthor Commented:
Problem Event Name:  APPCRASH
Application Name:  lync.exe
Application Version:  15.0.4569.1503
Application Timestamp:  52b0af33
Fault Module Name:  UccApi.dll
Fault Module Timestamp:  48386abc
Exception Code:  c0000005
Exception Offset:  00144a26
O Version:  6.1.7601.2.1.0.256.4
Locale ID:  1033
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Steven SheeleyConsulting SW Engineer - Lync/Skype4BusinessCommented:
I have usually seen that error concerning Display Graphic Drivers. Please try updating your graphics drivers, rebooting and see if that clears the error.  Also, you may need to remove the card specific drivers, falling back to the generic VGA driver, if you can, reboot and then re install the card specific drivers
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Rodger ReedyProgram ManagerAuthor Commented:
I previously had Office 2010 and Lync 2010 - all worked fine.   Tried to install a 2010 version of Lync and it acted the same way as the 2013 model.

Will try the graphics driver update.
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Steven SheeleyConsulting SW Engineer - Lync/Skype4BusinessCommented:
The Lync 2013 installation changed something in your environment.  If you revert to the Lync 2010 client, make sure that you are manually removing the profile directories and rebooting before installing the client.
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Rodger ReedyProgram ManagerAuthor Commented:
Could not resolve the issue.  Local tech support is reimaging the computer.

Will close this question.
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Steven SheeleyConsulting SW Engineer - Lync/Skype4BusinessCommented:
You could reward the points since help was given.
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