Solved

Lync 2013

Posted on 2014-10-28
7
371 Views
Last Modified: 2014-10-29
I am trying to figure out some lag I'm experiencing in Lync 2013. I do NOT have access to the Lync server we are using. So I googled Lync lag and saw something about Monitoring Server Reports. It looked like it is supposed to be put on the Lync server. But I was wondering if it would be possible to put it on a client machine since I don't have access to the Lync server.
Also, I was wondering if there are other ways to troubleshoot a laggy connection in Lync, so that I could pinpoint were the lag is occuring. Any thoughts?
0
Comment
Question by:JeffBeall
  • 3
  • 3
7 Comments
 
LVL 10

Assisted Solution

by:Ganesh Kumar A
Ganesh Kumar A earned 250 total points
Comment Utility
Basically lync uses database as a backend. It stores data in few of the databases. You need to use the databases to pull out the reports, in Lync there is no reporting functionality, it doesn't gives monitoring data reports. Either in lync console or in Topology builder you can see only the configurations. Since you are using the lync in the cloud i can't say how much internet speed you have. It depends on the speed also.

Lync uses heavy bandwidth, the minimum recommended bandwidth is too cumbersome. you need to go through the article about lync network requirements to find more : http://technet.microsoft.com/en-us/library/jj688118.aspx also there is a bandwidth calculator available for lync 2013 -> http://www.microsoft.com/en-us/download/details.aspx?id=19011

If you are using only for chat and audio calling must be consuming less bandwidth. If you are using video calling, audio calling and all features like conferencing, you will need more bandwidth.
0
 
LVL 8

Expert Comment

by:Steven Sheeley
Comment Utility
What specifically is lagging?  Are you experiencing lag in the delivery of IM's between internal clients?  Lag in IM's to federated partners? Lag in Enterprise VOIP?

No, you can not install the Monitoring server on your local machine, it requires SQL Server to operate and must be a part of the topology.
0
 
LVL 1

Author Comment

by:JeffBeall
Comment Utility
I noticed a lot of lag when we were testing and tried to open a Powerpoint. it was only 5mb, but basically it wasn't able to open. So I copied it locally to C:\temp, It opened, but when we tried to start the presentation, the video seemed bugging, in that our shared video stopped working on the presenter's pc, but on the clients it seemed to be working. So I made sure I had the latest video drivers on the presenter's pc, and rebooted.
We tried the presentation again, and still had similar problems, so we tried a different presentation, which was about 7mb. this time the call kept having problems with the participants not seeing our video, but we could see them. so we stopped the call, and started it again. it took two times, and we could see each other, but before the presenter could share the presentation, the participants said they could now see the presentation. But like I said, we didn't even start the presentation yet. I thought it might be lag because they were seeing the presentation from the first time we tried to share it.
0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 
LVL 8

Expert Comment

by:Steven Sheeley
Comment Utility
Is this internal clients only or is it between internal and external clients?
0
 
LVL 1

Author Comment

by:JeffBeall
Comment Utility
the first test was internal - the presenter and attendee were in the same room - it was just a test . the second time it happened it was between our hospital and another hospital which was about an hour away.
0
 
LVL 8

Accepted Solution

by:
Steven Sheeley earned 250 total points
Comment Utility
It sounds to me like you are chasing network issues.  Lync is never laggy in that aspect when you are on the same network internally. To see that kind of behaviors leads me to believe  that you have firewall port issues or some other kind of network issues. maybe a VLAN issue?
0
 
LVL 1

Author Closing Comment

by:JeffBeall
Comment Utility
thank you for the help, I have my network people watching for bottlenecks during meetings. hopefully they find what is going on.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now