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Problem with starting Parallels 9 on OS X 10.9.5

Posted on 2014-10-28
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Last Modified: 2014-10-29
Hi

I am suddenly unable to start Parallels 9 even though I have refrained from installing Yosemite. I have an OS X 10.9.5. The error message goes:

Unable to start Parallels services
Error 15381

Help anyone?
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Question by:thuna72
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Expert Comment

by:Martin Liss
ID: 40409867
why refrain from Yosemite? In any case you should update to Parallels 10.1.1and see if that fixes the problem. If you are reluctant to do that then reinstall Parallels Tools.
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by:thuna72
ID: 40410150
because i don't want to buy parallels 10. and becaue people say yosemite is not good if you don't have a retina display.

how do i reinstall parallels tools?
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Author Comment

by:thuna72
ID: 40410162
ps i checked the parallels forums and there it says to reinstall the parallels tools via the virtual machine. the problem is the virtuel machine does not open exactly because parallels fails to open.
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Author Comment

by:thuna72
ID: 40410261
fixed the problem myself. i reinstalled parallels 9 and now it seems to work again.
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Author Comment

by:thuna72
ID: 40411017
I've requested that this question be closed as follows:

Accepted answer: 0 points for thuna72's comment #a40410261

for the following reason:

i found out on forums what to do.
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Expert Comment

by:Martin Liss
ID: 40410743
OK glad you figured it out, and so just a final note to say that I have a late 2011 27" MAC and so of course no retina display, and for me at least there are absolutely no display problems.
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Author Comment

by:thuna72
ID: 40410807
thanks! after all, i  have a new problem with parallels now: it doesn't show ANY files, neither on the desktop not anywhere else. cold this be related to the reinstall??
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Accepted Solution

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Martin Liss earned 500 total points
ID: 40410939
I don't know, but when you reinstalled did it reinstall Parallels Tools?
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Author Comment

by:thuna72
ID: 40411015
good point.... i reinstalled them now and it WORKS. you ARE a genius, THANKS! was stressed out, all my research data in there...
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LVL 46

Expert Comment

by:Martin Liss
ID: 40411031
You're welcome and I'm glad I was able to help.

In my profile you'll find links to some articles I've written that may interest you.
Marty - MVP 2009 to 2014
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Author Comment

by:thuna72
ID: 40411038
thanks, will check them out!
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