Solved

3CX & outbound call with SN 4524

Posted on 2014-10-28
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Last Modified: 2014-11-09
Hello,
I have a problem with 3CX & Patton SN 4524 with two FXO and 2 FXS ports (which do not use), I created the configuration file using the model responsible for the 4524 (though it is reported with 4 FXO), but I can receive incoming call but outgoing call   does not work.
When I try from internal extension to call an external number the call arrive on SN (with the correct number, such as 02,345,678) but then I get a busy message.
What can I check?
thanks
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Question by:sasapix
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6 Comments
 
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Expert Comment

by:auctionpay
ID: 40409316
Outbound audio usually a firewall issue
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Author Comment

by:sasapix
ID: 40410155
in the netowork there is no firewall and then with an previous PBX Asterisk based with all previous work.
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Author Comment

by:sasapix
ID: 40410179
in log file I read this:

29-ott-2014 09:49:25.894 Leg L:9.1[Extn:102] is terminated: Cause: BYE from PBX
29-ott-2014 09:49:25.880 [CM503020]: Call(C:9): Normal call termination. Call originator: Extn:102. Reason: Not available
29-ott-2014 09:49:25.880 L:9.1[Extn:102] failed to reach Out#:>>Rule{Regola per patton2}>>081123456, reason Not Registered
29-ott-2014 09:49:25.879 [CM503017]: Call(C:9): Target is not registered: Out#:>>Rule{Regola per patton2}>>081123456
29-ott-2014 09:49:25.879 Call(C:9): Call from Extn:102 to 081123456 matches outbound rule 'Regola per patton2'
29-ott-2014 09:49:25.875 [CM503001]: Call(C:9): Incoming call from Extn:102 to <sip:08123456@192.168.1.128:5060>
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Author Comment

by:sasapix
ID: 40410308
I inserted manually, into the configuration of Patton, the passwords for extensions 10000 and 10001 (used for authentication 3cx / Patton) and now I log in:

log event server:
Call or Registration to 081123456@(Ln.10000@Patton) has failed. [ V4 192.168.1.1:5060 UDP target domain=unspecified mFlowKey=884 ] replied: 486 Busy Here; from IP:192.168.1.1:5060

log activity server
29-ott-2014 10:29:22.440   [CM503025]: Call(C:23): Calling T:Line:10000>>081123456@[Dev:sip:10000@192.168.1.1:5060,Dev:sip:10001@192.168.1.1:5061] for L:23.1[Extn:102]
29-ott-2014 10:29:22.404   [CM503027]: Call(C:23): From: Extn:102 ("Peppe" <sip:102@192.168.1.128:5060>)  to  T:Line:10000>>081123456@[Dev:sip:10000@192.168.1.1:5060,Dev:sip:10001@192.168.1.1:5061]
29-ott-2014 10:29:22.404   [CM503004]: Call(C:23): Route 1: from L:23.1[Extn:102] to T:Line:10000>>081123456@[Dev:sip:10000@192.168.1.1:5060,Dev:sip:10001@192.168.1.1:5061]
29-ott-2014 10:29:22.404   Line limit check: Current # of calls for line Lc:10001(@Patton[<sip:10001@192.168.1.1:5061>]) is 0; limit is 1
29-ott-2014 10:29:22.404   Line limit check: Current # of calls for line Lc:10000(@Patton[<sip:10000@192.168.1.1:5060>]) is 0; limit is 1
29-ott-2014 10:29:22.403   Call(C:23): Call from Extn:102 to 0081123456 matches outbound rule 'Regola per Patton'
29-ott-2014 10:29:22.400   [CM503001]: Call(C:23): Incoming call from Extn:102 to <sip:0081123456@192.168.1.128:5060>
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Accepted Solution

by:
sasapix earned 0 total points
ID: 40421807
I solved the problem using the version of firmware 5 on patton.
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Author Closing Comment

by:sasapix
ID: 40431026
the problem was in the configuration file generated by 3CX that is not compatiile with version 6 firmware on Patton, I installed version 5 and the file generated by 3CX went well
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