Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

3CX & outbound call with SN 4524

Posted on 2014-10-28
6
Medium Priority
?
936 Views
Last Modified: 2014-11-09
Hello,
I have a problem with 3CX & Patton SN 4524 with two FXO and 2 FXS ports (which do not use), I created the configuration file using the model responsible for the 4524 (though it is reported with 4 FXO), but I can receive incoming call but outgoing call   does not work.
When I try from internal extension to call an external number the call arrive on SN (with the correct number, such as 02,345,678) but then I get a busy message.
What can I check?
thanks
0
Comment
Question by:sasapix
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
6 Comments
 
LVL 1

Expert Comment

by:auctionpay
ID: 40409316
Outbound audio usually a firewall issue
0
 

Author Comment

by:sasapix
ID: 40410155
in the netowork there is no firewall and then with an previous PBX Asterisk based with all previous work.
0
 

Author Comment

by:sasapix
ID: 40410179
in log file I read this:

29-ott-2014 09:49:25.894 Leg L:9.1[Extn:102] is terminated: Cause: BYE from PBX
29-ott-2014 09:49:25.880 [CM503020]: Call(C:9): Normal call termination. Call originator: Extn:102. Reason: Not available
29-ott-2014 09:49:25.880 L:9.1[Extn:102] failed to reach Out#:>>Rule{Regola per patton2}>>081123456, reason Not Registered
29-ott-2014 09:49:25.879 [CM503017]: Call(C:9): Target is not registered: Out#:>>Rule{Regola per patton2}>>081123456
29-ott-2014 09:49:25.879 Call(C:9): Call from Extn:102 to 081123456 matches outbound rule 'Regola per patton2'
29-ott-2014 09:49:25.875 [CM503001]: Call(C:9): Incoming call from Extn:102 to <sip:08123456@192.168.1.128:5060>
0
Optimum High-Definition Video Viewing and Control

The ATEN VM0404HA 4x4 4K HDMI Matrix Switch supports 4K resolutions of UHD (3840 x 2160) and DCI (4096 x 2160) with refresh rates of 30 Hz (4:4:4) and 60 Hz (4:2:0). It is ideal for applications where the routing of 4K digital signals is required.

 

Author Comment

by:sasapix
ID: 40410308
I inserted manually, into the configuration of Patton, the passwords for extensions 10000 and 10001 (used for authentication 3cx / Patton) and now I log in:

log event server:
Call or Registration to 081123456@(Ln.10000@Patton) has failed. [ V4 192.168.1.1:5060 UDP target domain=unspecified mFlowKey=884 ] replied: 486 Busy Here; from IP:192.168.1.1:5060

log activity server
29-ott-2014 10:29:22.440   [CM503025]: Call(C:23): Calling T:Line:10000>>081123456@[Dev:sip:10000@192.168.1.1:5060,Dev:sip:10001@192.168.1.1:5061] for L:23.1[Extn:102]
29-ott-2014 10:29:22.404   [CM503027]: Call(C:23): From: Extn:102 ("Peppe" <sip:102@192.168.1.128:5060>)  to  T:Line:10000>>081123456@[Dev:sip:10000@192.168.1.1:5060,Dev:sip:10001@192.168.1.1:5061]
29-ott-2014 10:29:22.404   [CM503004]: Call(C:23): Route 1: from L:23.1[Extn:102] to T:Line:10000>>081123456@[Dev:sip:10000@192.168.1.1:5060,Dev:sip:10001@192.168.1.1:5061]
29-ott-2014 10:29:22.404   Line limit check: Current # of calls for line Lc:10001(@Patton[<sip:10001@192.168.1.1:5061>]) is 0; limit is 1
29-ott-2014 10:29:22.404   Line limit check: Current # of calls for line Lc:10000(@Patton[<sip:10000@192.168.1.1:5060>]) is 0; limit is 1
29-ott-2014 10:29:22.403   Call(C:23): Call from Extn:102 to 0081123456 matches outbound rule 'Regola per Patton'
29-ott-2014 10:29:22.400   [CM503001]: Call(C:23): Incoming call from Extn:102 to <sip:0081123456@192.168.1.128:5060>
0
 

Accepted Solution

by:
sasapix earned 0 total points
ID: 40421807
I solved the problem using the version of firmware 5 on patton.
0
 

Author Closing Comment

by:sasapix
ID: 40431026
the problem was in the configuration file generated by 3CX that is not compatiile with version 6 firmware on Patton, I installed version 5 and the file generated by 3CX went well
0

Featured Post

Better audio for more successful meetings

Challenge: S&ME was tired of poor audio quality of Skype for Business calls in mid-sized meeting and training rooms. They were looking for a reliable and cost efficient solution to replace the existing conferencing system.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are no good configuration guides for HP-H3C router to LYNC on the web. :( Big statement, but we havent been able to find one yet. We did find the following document useful, but the information was not enough to use H3C router for use as a L…
Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question