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Mac - Connect to Server - "There was a problem connecting to the server 192.168.1.10"

Mac - Connect to Server - "There was a problem connecting to the server 192.168.1.10. The file server is available on your computer. Access the volumes and files locally."

I am attempting to connect via SMB, though I have attempted via AFP only to get the same message.

The end user is connecting via VPN and can ping the IP of the server and obviously has an IP assigned to it that is on the same network.
The end user is running OS X 10.9.2

I was not able to recreate the issue on another Mac using the same user credentials, server address, etc...

Other forums suggested renaming the Mac's Computer Name in Sharing, but this has not helped.
I have listed the volumes, but only the local hard drive populates.
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Indeed it was the remote users home network subnet that was causing the issues.  We changed to a different subnet for her home for now and all is working now.

Thanks for the help!