No audio output device is installed

Hello, I have a HP Probook 4540s and the audio is not working.  The speaker icon in the system tray has an X over it.

I have tried the following:
1. reinstall the drivers - I get an error that says no device found
2. disabled and re-enabled the audio device in the bios
3. upgraded the bios (did this before step 2)
4. restored to a restore point to about a month old

I am not sure when the user started having the problem.

I called HP and they sent a hardware guy out and HP is claiming that it is a Windows issues and I have to reinstall Win7.  

1. Does the restore point essentially bring me back in time?  Perhaps I don't have an old enough restore point so that does not fix the problem.
2. Can I reload the portion of Windows that would help me avoid resetting up the system?

I would prefer not to reinstall but I may have to..  trying to make this a quicker fix if that is a valid and good option.

Thanks for any options.
tucktechAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JAN PAKULAICT Infranstructure ManagerCommented:
can you try that

1 uninstall installed audio driver ( make sure you also  tick delete software)

http://www.pcworld.com/article/246041/how_to_uninstall_drivers_in_windows.html

2 restart

3 wait for windows to install compatible driver
0
RizzleCommented:
Maybe this may help?

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01950055

I've had this problem in the past and this is how I resolved it,

I uninstalled the driver from device manager including deleting the driver software, installed the latest Audio driver from the HP website and then restarted the Audio Service :)
0
Michael MachieFull-time technical multi-taskerCommented:
Dumb question, but is the device muted? That will give you the 'x' like you state. It could also be a 'default' device issue.
To check the first, L-Click on the speaker icon. Then see if the speaker has an 'x' on it. If so, L-Click on it once, which will un-mute it.

If that fails, check your default device. Sometimes the default device gets changed automatically by the Operating System when you attach the laptop to a docking station. I have that exact model for two of my staff and this was their problem.
*Depending on your view settings, navigate to the following:
- In Win7, open the Control Panel and open the Sounds GUI. Start -> Control Panel -> Sounds
- Start -> Control Panel -> Hardware and Sound -> Manage Audio Devices
Within the Sound GUI, select the 'Playback' tab. Then highlight/select 'Speakers' and select 'Set Default' from the drop-down just below it.
Screenie
Lastly, for now, does the 'x' go away when you attach a pair of headphones? If so, then your laptop sound card is working but the speaker is not detectable.

Let us know if that helps you.
0
Cloud Class® Course: Microsoft Office 2010

This course will introduce you to the interfaces and features of Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and Access. You will learn about the features that are shared between all products in the Office suite, as well as the new features that are product specific.

jcimarronCommented:
tucktech --
Have you tried Control Panel\All Control Panel Items\Troubleshooting . Hardware and Sound. ?

However, I would guess that the speaker connection is broken.

System Restore takes your computer's system files back to an earlier point in time.  It does not affect personal files.  And, unfortunately, does not fix connections.

Another more basic restore would be a Repair Install.
http://www.sevenforums.com/tutorials/3413-repair-install.html
This does not affect personal data or installed programs, but a backup first is always a good idea.
0
EirmanChief Operations ManagerCommented:
If all else fails, you could use one of these "USB Audio Adapters"
http://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2047675.m570.l1311.R3.TR11.TRC1.A0.H0.Xusb+audio&_nkw=usb+audio+adapter&_sacat=0

They are cheap and handy to have around.
0
nobusCommented:
>>  1. Does the restore point essentially bring me back in time?   YES,
>>   2. Can I reload the portion of Windows that would help me avoid resetting up the system?  <<  you cannot reload a portion of windows - but you can run sfc - or a repair install :

http://www.sevenforums.com/tutorials/3413-repair-install.html            REPAIR
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html         SFC

if that fails - for installing W7 fresh  - after a backup - use the restore partition, here an article disussing all options  :   http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03489643&cc=us&dlc=en&lc=en&jumpid=reg_r1002_usen_c-001_title_r0003
0
jcimarronCommented:
nobus--Again, you repeat what I have already posted http:#a40409302 )in the first half of your post immediately above..
0
nobusCommented:
i don't see how that repeats you, except the repair install that i included to be complete
0
jcimarronCommented:
nobus--
And answering the restore point question.  
I wish you would stop.  Read the preceding posts if necessary.
0
nobusCommented:
if i can't answer questions posed by the asker - what am i doing here?
please stiop harassing me...
0
Michael MachieFull-time technical multi-taskerCommented:
I think he is requesting a 'professional courtesy' to not re-post what he already posted. Reading the suggested comments not only saves you time by not typing what someone else has already added but also keeps the suggestions clearer for the Author.

An example of this is if I asked a group of people what time it is. I only need one person to tell me the time and having the entire group tell me could be, well, confusing. If someone repeated another I would wonder why they did so knowing someone already said it. We obviously know there can possibly be many answers to the same question, but in this case you provided the exact same link he already had provided, meaning your answer to that question was exactly the same as his.

How about we all just wait until the Author has a chance to post an update?
0
nobusCommented:
all i did was posting a resume of the options available
i don't see anything wrong, even if some were already posted, it provides way to see whaat to do
0
tucktechAuthor Commented:
Sorry for the delay, just getting to this system now.  Will post changes in a bit.
0
EirmanChief Operations ManagerCommented:
Don't forget that a restore operation is not permanent.
If you go back six months and don't like the results, you can undo that operation.
http://windows.microsoft.com/en-ie/windows-vista/undo-system-restore

If you have already restored to an earlier time, you will then have the option of restoring to a later time.
0
nobusCommented:
tucktech - does the sound edevice show in device manager?
if unsure - post a screenshot of DM with sound device expanded
0
tucktechAuthor Commented:
Hello,

Just to reiiterate from the original note, the HP hardware guy was in and HP directed I reload windows from scratch.  So HP does NOT believe it is a hardware problem.

I tried to uninstall the driver, there was no software to uninstall, the audio device was not listed in device manager
Tried down loading the driver from the web site again and it would not load stating the device does not exist
The device is not muted, no dumb question... I wish that would have been the issue.
There is no audio device listed in device manager.  When I go into sound management within control panel it tells me no device exists.  

I ran sfc and it did not find any issues.

I updated / repaired from the DVD and it did not have any effect.

I still have "No audio output device is installed"

I have exhausted all the options mentioned and will now restage from factory defaults...  I will post results.
0
jcimarronCommented:
tucktech--
"I tried to uninstall the driver, there was no software to uninstall, the audio device was not listed in device manager "

"I still have "No audio output device is installed""

"There is no audio device listed in device manager.  When I go into sound management within control panel it tells me no device exists. " 


Did you ever tell us what the audio output device is? Maybe it really is not installed.  Have you tried installing?
0
nobusCommented:
post a sreenshot of DM with sound expanded,
0
tucktechAuthor Commented:
Untitled.png
The screen shot of dm
0
jcimarronCommented:
tucktech--
Separately right click on each of the Audio Devices shown, then click Properties.
What info do you get from each of the tabs? Is "Device Working Properly", etc.?   What happens when you click Update Driver?

 From the Details tab for Intel Display Audio, choose Hardware ID from the dropdown list and see what DEV and VEN codes you get.  Plug that info into this site's Vendor Search and Device Search boxes and see what the device is
http://www.pcidatabase.com/
0
tucktechAuthor Commented:
When I click update drive it wants me to search.. I perform a search and it tells me that I have the latest drivers.

I tried entering in the codes to the website provided, the result I get is not found.
0
jcimarronCommented:
tucktech--
As I originally posted you can run a Repair Install.  hrrp:#a40409302

http://www.sevenforums.com/tutorials/3413-repair-install.html

This will not affect personal data or installed programs, so you should "avoid resetting up the system".
0
nobusCommented:
from the screenshot we see the device is identified - and installed.
if it does not work, it can be bad, hardware
you can test that by running from a live Knoppix cd - you should hear the welcome sound - and others :
http://distrowatch.com/table.php?distribution=knoppix
0
tucktechAuthor Commented:
I had HP come in again and the problem was the motherboard.  ARRGH..  HP insisted it was the OS.  Sorry to waste your input and time. thanks for all the responses.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
tucktechAuthor Commented:
Thanks for all the input, unfortunately my gut feel was correct, it was a hardware issues.  I believe I just had a tech that misdiagnosed the problem.  It was the motherboard.
0
jcimarronCommented:
tucktech--
Thanks for telling us the solution.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Laptops Notebooks

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.