Solved

Adobe InDesign & Illustrator CC cannot open or save from network

Posted on 2014-10-28
1
416 Views
Last Modified: 2015-12-29
A user with Adobe InDesign & Illustrator CC is having errors opening and saving files to an AFP share. Both client and server computers are Mac OS X; Mavericks on the client and Lion on the server. File permissions on the share appear to be correct, as the user can save files locally and copy them to the network. Also, other non-Adobe applications can read & write to the same network share. InDesign will throw an error opening a file, but you can click OK, try opening the file again, and it will open. But neither InDesign nor Illustrator will save a file to the network. Attached are screenshots of the errors. Adobe support says that this is a network issue, and they do not support reading or writing files to a network share. Any thoughts?
Illustrator-Save.png
InDesign-Open.png
InDesign-Save.png
0
Comment
Question by:2knetworks
1 Comment
 
LVL 30

Accepted Solution

by:
captain earned 500 total points
ID: 40410415
I don't know much about Mac File Shares, but I have seen similar issues in a Windows environment. This occurs when the user has a Filebrowser (Finder/Explorer window) open with Preview enabled. The Preview option puts a lock on the file and we got similar errors.

At first we checked permissions and it was only after eliminating all possible causes in that area that we realised this user was always using Explorer to open files and left the file highlighted in Explorer therefore triggering the preview lock

As I said, it may not be the same on Macs, but maybe this nudges you in the right direction
capt.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

HOW TO WARP A RASTER IMAGE AND ADD A REFLECTION USING ADOBE ILLUSTRATOR This tutorial is for experienced to advanced Adobe Illustrator users. Tools and Techniques that will be used in this Tutorial: Flatten Transparency (A) Envelope Distort (B…
When designing and editing page layouts in inDesign, fonts can become messy without the help of paragraph styles. How many times have you re-read through a document you created and noticed a sentence in the middle of a paragraph happened to be a dif…
In this tutorial viewers will learn how to type text that isn't in a straight line by using the Type on a Path tool in Illustrator Open a document in Illustrator: Draw a path for the text to be typed upon. Don't worry about the fill or stroke as the…
In this tutorial viewers will learn how to create blended and gradiated shapes in Illustrator using the blend tool Draw two shapes, one of them in a different color: Select both and create a blend by going to Object > Blend > Make: Blends can also b…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now