Download Mac OS X Yosemite

Hello,

I am having a heck of a time trying to download Mac OS X Yosemite on this network.  I am fairly new here and am not a Mac person.  That's two strikes.  After researching this procedure it seems pretty straightforward.  The first little difference in my research and what I see on the App Store is that there is no "download" button available for me.  But there is the little "Free" button.  If I click on the "Free" button she just sits there and spins for hours and nothing shows up as being downloaded?  We have a proxy server here, so this might be the cause.  Not sure?  Our proxy server is configured in the System Preferences/Network/Advanced section, but that doesn't seem to get the App Store app through.  I am just speculating as I have stated I am not a Mac person.  Any help with this would be greatly appreciated.  I am running an iMac 27 with 10.6.8 Snow Leopard.

Thanks,
Mike
cheesebugahAsked:
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techawayManaged IT Service ProviderCommented:
Hi Mike,

The download takes up 5GB, so it may be that with your proxy/slow Internet connections you should probably leave the download on overnight or some crazy amount of time. Other than that, your Mac specs are correct for the upgrade so it could only be a matter of download time.

Cheers,
Ed
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cheesebugahAuthor Commented:
Ed,

Would there be any indicator as to the progress of the download?  I see nothing in downloads.

Thanks,
Mike
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techawayManaged IT Service ProviderCommented:
Normally this is next to the "Free" button you clicked. App-store-Download-Progress.PNG
If you suspect that nothing is happening, you can pause the download and resume. Other people suggest that doing that helped. I think the bottleneck is due to the fact that the 5GB upgrade is being pulled from the App Store by who knows how many people concurrently.  That plus the way your proxy is configured to handle different types of traffic contribute to the total wait time.
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cheesebugahAuthor Commented:
Ed,

Well, I do not see that progress bar next to the "Free" button.  I let it run all night and still nothing?  I suppose I could contact Apple?
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cheesebugahAuthor Commented:
Ed,

I disjoined the Mac from the domain and it is now downloading the app.  Thank you for all of your help on this matter.

Thanks,
Mike
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techawayManaged IT Service ProviderCommented:
Hey Mike,

Glad you were able to narrow down the issue to be domain related. Feel free to close the question.

Cheers,
Ed
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cheesebugahAuthor Commented:
The solution to the problem was disjoining the computer from the domain, which was not suggested outright.  There were implications that our proxy might be influencing the download, so I gave points where that was mentioned.
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