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Solved

OneNote notebook at work will not open/sync

Posted on 2014-10-28
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Last Modified: 2016-05-20
Hi Techs,
My OneNote notebook at work will not open/sync.  We use this to put our weekly reports in so the Mgr can read them.  It wont sync.  The error is:

"We can't access this section file because there's a problem with the network. We'll try again later. (Error code: 0x3B)"
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Question by:Mark O'Brien
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17 Comments
 

Author Comment

by:Mark O'Brien
ID: 40409692
0
 
LVL 30

Expert Comment

by:Marc Z
ID: 40430157
From the machine that's not syncing, is the network location accessible? Is it on a mapped network drive? When you open my computer, does the drive show as "network drive" or "disconnected"? If "disconnected" double click it to open it. That will connect it. Try synching again.
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Author Comment

by:Mark O'Brien
ID: 40430532
The location is accessible to ping etc.  Ive mapped the folder to my computer on my desktop but it's not in My Computer, no
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LVL 30

Expert Comment

by:Marc Z
ID: 40430827
so it is not accessible, correct? Who controls your network? You say it is mapped, but it doesn't show up in your computer. Is the network location turned on and do you have rights to write to it?
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LVL 30

Expert Comment

by:Marc Z
ID: 40430829
Does anyone else that is supposed to be updating this notebook also have this error or any other error?
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Author Comment

by:Mark O'Brien
ID: 40433315
Yes, I shouldve mentioned that several techs on my team cannot access their notebooks on the server
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LVL 30

Expert Comment

by:Marc Z
ID: 40446501
Sorry, I didn't see the email til today.

Has there been any firewall updates or antivirus updates that may be blocking?  Does the mapped drive show up in your desktop?
Who controls the network and the server? What have they said about it?
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Author Comment

by:Mark O'Brien
ID: 40447880
- No updates that affected it
- Mapped folder is on my desktop
- Server team has not seen it as a problem.
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LVL 30

Expert Comment

by:Marc Z
ID: 40451459
Can you open the mapped folder? Is the Notebook file in the folder? If it's there, can you right click it and select open?
If yes, after opening, in Onenote go to File and select the notebook and Sync it.  Does that work?

Did this ever work correctly previously?
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Author Comment

by:Mark O'Brien
ID: 40451462
It opens but my saved notebook wont open b/c it wont sync.
It works on another computer I have in my office.
Other desktop supports guys have the same issue.
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LVL 30

Expert Comment

by:Marc Z
ID: 40456581
Can you move it to another folder location on the network that is reachable by all the necessary people that need to reach it?   Does it work then?
Also, what version of office is this and what version of windows are you running? There may be a cached password in onenote that may be blocking you.
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Author Comment

by:Mark O'Brien
ID: 40456607
I'll be off till Monday so will try that then.  
We're running 2013 everything on win 7 mainly, but my computer is 8.1
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Author Comment

by:Mark O'Brien
ID: 40483661
mtz1of4 you still there?
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LVL 30

Accepted Solution

by:
Marc Z earned 500 total points
ID: 40499563
Yes. Sure. Have you answered any of my questions? How did things turn out? I can't keep throwing stuff at you if I don't know if what I have already thrown at you doesn't stick (work).  I'm really trying to figure out if you know how to actually map a drive.  Telling me you have a mapped network drive on "My desktop" but it doesn't show on "My Computer"  concerns me. That's not really a drive, more like a location and I'm not sure that onenote understands that.  If you don't point onenote at the correct location and the location isn't active (awake) when you try to open one note, then it should five you the eyrir you have been getting.  Can you send a screenshot of both "My computer" and  "My desktop"?
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Author Comment

by:Mark O'Brien
ID: 40507637
Sure hold on.
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Author Comment

by:Mark O'Brien
ID: 40515259
Hang in there.  Working....
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Author Comment

by:Mark O'Brien
ID: 40650394
Tried mapping the folder to L today and somehow now it's working again.
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