OneNote notebook at work will not open/sync

Hi Techs,
My OneNote notebook at work will not open/sync.  We use this to put our weekly reports in so the Mgr can read them.  It wont sync.  The error is:

"We can't access this section file because there's a problem with the network. We'll try again later. (Error code: 0x3B)"
Mark O'BrienDispatch Software Support and Server AdministrationAsked:
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
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Marc ZCommented:
From the machine that's not syncing, is the network location accessible? Is it on a mapped network drive? When you open my computer, does the drive show as "network drive" or "disconnected"? If "disconnected" double click it to open it. That will connect it. Try synching again.
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
The location is accessible to ping etc.  Ive mapped the folder to my computer on my desktop but it's not in My Computer, no
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Marc ZCommented:
so it is not accessible, correct? Who controls your network? You say it is mapped, but it doesn't show up in your computer. Is the network location turned on and do you have rights to write to it?
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Marc ZCommented:
Does anyone else that is supposed to be updating this notebook also have this error or any other error?
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Yes, I shouldve mentioned that several techs on my team cannot access their notebooks on the server
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Marc ZCommented:
Sorry, I didn't see the email til today.

Has there been any firewall updates or antivirus updates that may be blocking?  Does the mapped drive show up in your desktop?
Who controls the network and the server? What have they said about it?
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
- No updates that affected it
- Mapped folder is on my desktop
- Server team has not seen it as a problem.
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Marc ZCommented:
Can you open the mapped folder? Is the Notebook file in the folder? If it's there, can you right click it and select open?
If yes, after opening, in Onenote go to File and select the notebook and Sync it.  Does that work?

Did this ever work correctly previously?
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
It opens but my saved notebook wont open b/c it wont sync.
It works on another computer I have in my office.
Other desktop supports guys have the same issue.
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Marc ZCommented:
Can you move it to another folder location on the network that is reachable by all the necessary people that need to reach it?   Does it work then?
Also, what version of office is this and what version of windows are you running? There may be a cached password in onenote that may be blocking you.
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
I'll be off till Monday so will try that then.  
We're running 2013 everything on win 7 mainly, but my computer is 8.1
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
mtz1of4 you still there?
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Marc ZCommented:
Yes. Sure. Have you answered any of my questions? How did things turn out? I can't keep throwing stuff at you if I don't know if what I have already thrown at you doesn't stick (work).  I'm really trying to figure out if you know how to actually map a drive.  Telling me you have a mapped network drive on "My desktop" but it doesn't show on "My Computer"  concerns me. That's not really a drive, more like a location and I'm not sure that onenote understands that.  If you don't point onenote at the correct location and the location isn't active (awake) when you try to open one note, then it should five you the eyrir you have been getting.  Can you send a screenshot of both "My computer" and  "My desktop"?
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Sure hold on.
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Hang in there.  Working....
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
Tried mapping the folder to L today and somehow now it's working again.
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