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Office 365 Upgrade

Posted on 2014-10-29
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Last Modified: 2014-11-29
Hi,

We have upgraded a clients Office 365 plan from Small Business (25 users) to ProPlus

Now all our office packages are asking for an activation key even though the office 365 accounts are still the same.

I have had to re-install office on 2 of the PCs in the office but I don't want to do this for the other 20+

is there a way of getting round the activation on these without the re installation.

thanks
R
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Question by:ryank85
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LVL 42

Expert Comment

by:Vasil Michev (MVP)
ID: 40410434
I've yet to confirm this, so dont take it for 100% true, but since you are getting new Office SKU with the new plans, the old licenses do not match the new SKU. Thus the need to download the new version from the Portal and install it instead of the old one.

If however you mean reinstall of the old version (not downloading the new one from the portal), you should be able to follow the instructions here: http://technet.microsoft.com/en-us/library/gg702620(v=office.15).aspx 

Or here for specific errors: http://technet.microsoft.com/en-us/library/gg998767(v=office.15).aspx
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LVL 33

Expert Comment

by:Rob Henson
ID: 40410517
You may wish to try the following:

In one of the Office Applications go to the File tab and select the Help menu. In the pane on the right hand side there is an option to change Product Key. Clicking this opens up an Activation window. As I don't have an alternative Product Key to enter, I haven't been able to go any further than this.

Thanks
Rob H
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Accepted Solution

by:
ryank85 earned 0 total points
ID: 40463107
After a chat with Microsoft support team we had to login to the new office 365 accounts and click the "install" tab again.

It's been a pain but all sorted now.

Thanks
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Author Closing Comment

by:ryank85
ID: 40471399
Solution provided by Microsoft support team.
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