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Microsoft Outlook 2013 not receiving emails unless Outlook is closed and reopened

Posted on 2014-10-29
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Last Modified: 2015-06-23
Hi,

I am currently running Windows 7 and Outlook 2013 but i cannot receive emails unless i close and reopen Outlook.
Sending does work but takes a while. Also, the Send/Receive button  is no help.
There are two mailboxes, neither of them are able to receive emails unless Outlook is shut down

I have tried:
Rebuilding the profile
Repairing office
Uninstalling and reinstalling office
Running Outlook in safe mode
Repairing the email addresses in Outlook (in account settings)
Removing a mailboxes

If someone could give me a few other suggestions, that would be great.

Thanks.
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Question by:techies123
8 Comments
 
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by:mrwad99
ID: 40410452
So Outlook receives on startup...have you configured it to send/receive periodically?

Click the "Send & Receive" section of the ribbon, then click "Send/Receive groups", then "Define Send/Receive Groups".  What value is in "Schedule an automatic send/receive every XXX" minutes textbox?
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LVL 2

Expert Comment

by:Mike-Schultz
ID: 40410454
Couple questions:
This PC on a domain?
Both mailboxes connecting to an exchange server, pop3, etc?

There is a known issue with the category view in Outlook where Category view does not refresh correctly:
Tab VIEW > Category - change to something else like DATE
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Author Comment

by:techies123
ID: 40410482
The Send/Recieve is set to 1 minute.

Yes, the PC is domained, there are around 40/50 domained PCs here and this is the only one with an issue.
They are also both connected to the exchange server.

Also, the category issue does not have a problem. But thanks for advice.
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LVL 11

Expert Comment

by:hecgomrec
ID: 40414346
Please try the following:

-  Check if user is capable to work normally from OWA.
-  Check if user is capable to work in another computer using his/her credentials (you may create a new user or add a profile to the current user).


If the users is able to work under the above conditions I will recommend to go C:\Users\%username%\AppData\Local\Microsoft\Outlook and delete any .OST files there.  Delete your current profile and then restart.

If the user is not able to work under the above conditions, please check if the network card is working properly, compare user's rights and group membership with another user to discard a rights problems or GPO differences.

Post back your findings... please

Good Luck!
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Author Comment

by:techies123
ID: 40415810
- User is able to work fine in OWA
- Works fine on other computers

I've deleted the and recreated the profile.
Network Card is in properly and the rights and group membership is the same as everyone elses.
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Accepted Solution

by:
techies123 earned 0 total points
ID: 40415829
I have found the soloution.

I noticed that at the bottom it said "Updating Address Books" for quite some time.

I turned off Cached Exchange Mode on both mailboxes and closed and reopened Outlook and it all started working again.

Thank you all so much for your help and interest. It is highly appreiciated.

Thanks.
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Author Closing Comment

by:techies123
ID: 40444281
Turning off Cached Exchange Mode on both mailboxes and closed and reopened Outlook and it all started working again.
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Expert Comment

by:ssa-jwa
ID: 40847288
This is not a solution.
When Cache mode Outlook receives emails but runs very slowly. Can someone come up with a better solution?
Thank you.
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