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Bill H

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Recover deleted emails Exchange 2010

Hey guys,

We had someone empty their deleted items the other day. I wanted to know how to restore them if needed?

I checked my "Deleted Item Retention" on Exchange 2010 and it says 30 days.

Please help.
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jparedis

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Just curious they emptied the deleted items.  Did you check the recover deleted items option in their Outlook client?

https://support.office.com/en-us/Article/Restore-deleted-items-in-Outlook-cd9dfe12-8e8c-4a21-bbbf-4bd103a3f1fe

Detailed below is how you can recover items that have remove from deleted items or dumpster items.


http://blogs.technet.com/b/exchange/archive/2010/04/26/item-recovery-in-exchange-2010.aspx
Have you tried folder > recover deleted items?
Suggestions above are solid. Just to be sure it isn't a strange Outlook glitch, try using (or have the user try) OWA also.
Hi,

By default retention time is 14 days, but if you set it 30 days. You can recover your deleted items in this retention period.
If you have Outlook 2007 , Deleting the items from Deleted folder, permanently delete the items but it is sent to  
Dumpster. You can follow these steps to recover your deleted items:

1. Select the folder that originally contained the item.
2.  From the menu bar choose Tools –> Recover Deleted Items.
   User generated image3. A pop up window  with the most recently deleted items.
    User generated image4. Select the item you want to restore and select the icon with a message with an arrow on top, ‘Recover Selected Items’.
    User generated image5. To restore multiple items, press ‘CTRL’ and select the items you want to recover.

Once the recovery is completed, the recovered emails will show up in your Deleted Items folder again.

If you have Outlook 2010 client , but this feature requires a Microsoft Exchange Server account and doesn’t work with POP3 or Internet Message Access Protocol (IMAP) accounts.You can follow this procedure:

1. Click Recovered Deleted Items.
    User generated image
2. Select the Item you want to restore. If you want to restore multiple items, press Ctrl key and select them.
    User generated image
Recovered items are restored to the folder you’re working in.

Note :
If you don’t see "Recover Deleted Items" option, you’re probably not using an Exchange Server. And if your retention time is over, you can recover those items  with the help of OST files by using a third party utility.