Office 365 opens a .doc file in "Protected View". Unfortunately, the "Protected View" warning message is MISSING.

We have a file named 5260 labels.doc.  

When it is opened on two different computers, we get two different messages.

On Word 2013 the opening message is "Protected View: Be careful, files from the internet can contain viruses.  Unless you need to edit, its safer to stay in protected view."  Next to the message we get a button to "ENABLE EDITS".

On Word 365 there is no opening message. But when we try to type in the document, we get "modification is not allowed because the document is opened for viewing only".  There is no "enable edits" button !!!!.  
We also tried > File tab > Options.
In the General category, we deselected  the option to "Open e-mail attachments and other uneditable files in reading view." Clicked OK.  

That did not work.  We tried closing word, reopening, and still we cannot edit the document.
We tried opening the file on another computer > 
ENABLE EDITS > 
copy contents to a new document > 
Saved it as a Docx file > 
emailed docx back to the office 365 computer. Still no luck.

This is disgusting.

rberke
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rberkeConsultantAsked:
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Jorge OcampoCommented:
1. on computer open task manager close Microsoft document cache.
2. open file on computer make sure is not protected, save.
3. click edit on the cloud and let me know.

feel free to dump screenshots
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rberkeConsultantAuthor Commented:
I am providing "phone support" for my wife's office 365 computer at her workplace. She has come home now  so there is very little we can do today.    (I personally have an office 2010 computer myself, and I sit next to a guy with office 2013, but our computers are not helpful to solving my wife's problem.)

Tomorrow, I will walk my wife through task manager and we will see what happens.

The screen shots I am providing now were done earlier today.  You will notice that there is no ribbon which usually means the file is in a protected mode.
screen.jpg
screen2.jpg
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rberkeConsultantAuthor Commented:
My wife's employer changed their server configuration, and the problem has gone away.

Unfortunately, there are no further details as to what went wrong, or how they fixed it.

I am closing this question.
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