Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Office 365 opens a .doc file in "Protected View". Unfortunately, the "Protected View" warning message is MISSING.

Posted on 2014-10-29
3
479 Views
Last Modified: 2014-11-03
We have a file named 5260 labels.doc.  

When it is opened on two different computers, we get two different messages.

On Word 2013 the opening message is "Protected View: Be careful, files from the internet can contain viruses.  Unless you need to edit, its safer to stay in protected view."  Next to the message we get a button to "ENABLE EDITS".

On Word 365 there is no opening message. But when we try to type in the document, we get "modification is not allowed because the document is opened for viewing only".  There is no "enable edits" button !!!!.  
We also tried > File tab > Options.
In the General category, we deselected  the option to "Open e-mail attachments and other uneditable files in reading view." Clicked OK.  

That did not work.  We tried closing word, reopening, and still we cannot edit the document.
We tried opening the file on another computer > 
ENABLE EDITS > 
copy contents to a new document > 
Saved it as a Docx file > 
emailed docx back to the office 365 computer. Still no luck.

This is disgusting.

rberke
0
Comment
Question by:rberke
  • 2
3 Comments
 
LVL 2

Accepted Solution

by:
Jorge Ocampo earned 500 total points
ID: 40411922
1. on computer open task manager close Microsoft document cache.
2. open file on computer make sure is not protected, save.
3. click edit on the cloud and let me know.

feel free to dump screenshots
0
 
LVL 5

Author Comment

by:rberke
ID: 40412083
I am providing "phone support" for my wife's office 365 computer at her workplace. She has come home now  so there is very little we can do today.    (I personally have an office 2010 computer myself, and I sit next to a guy with office 2013, but our computers are not helpful to solving my wife's problem.)

Tomorrow, I will walk my wife through task manager and we will see what happens.

The screen shots I am providing now were done earlier today.  You will notice that there is no ribbon which usually means the file is in a protected mode.
screen.jpg
screen2.jpg
0
 
LVL 5

Author Comment

by:rberke
ID: 40420107
My wife's employer changed their server configuration, and the problem has gone away.

Unfortunately, there are no further details as to what went wrong, or how they fixed it.

I am closing this question.
0

Featured Post

Active Directory Webinar

We all know we need to protect and secure our privileges, but where to start? Join Experts Exchange and ManageEngine on Tuesday, April 11, 2017 10:00 AM PDT to learn how to track and secure privileged users in Active Directory.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
If you don't know how to downgrade, my instructions below should be helpful.
how to add IIS SMTP to handle application/Scanner relays into office 365.
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question