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Desktop remote support software

Hi All,

Can anyone please suggest me what's the options for the Desktop remote support that is works for Windows 7 and Windows 8.1 tablet to be deployed or used in multi sites office of 200 workstations across 15 different office locations / sites ?

ideally it is not that expensive and AD integrated. TightVNC is not allowed because of the security reason, the password cannot be changed regularly.

the user will be the service desk / desktop team handling the support for remote users in multiple different office buildings to remote control and gather some requirement of the client PC troublehsooting process.

Thanks,
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Senior IT System Engineer
Asked:
Senior IT System Engineer
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3 Solutions
 
Mandeep SinghDatabase AdministratorCommented:
Hi Try Remote Desktop Connection Manager from microsoft http://www.microsoft.com/en-in/download/details.aspx?id=21101

it have lots of features.
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Senior IT System EngineerIT ProfessionalAuthor Commented:
Cool, is that a free builtin feature on Windows 7 or Windows Server Active Directory ?

I need a live troubleshooting access tool to assist my users workstation.
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ArmenioCommented:
I am not aware of any remote desktop tools that are Ad integrated.

Team viewer is probably the best along with logmein 123.

Windows remote desktop works very well but relies on open ports and static Ip addresses.

Teamviewer  is the best option .   If you can not use VNC then you only option os remote desktop and this requires open ports and static IP's or you will need to spend money and get a Teamviewer license.
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Mandeep SinghDatabase AdministratorCommented:
it's free but not bulitin.
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Cliff GaliherCommented:
At 200 workstations, system center starts to make sense. Not exactly cheap, but is AD integrated and configuration manager eases a ton of pain points with managing remote workstations and can easily justify the cost. From standardizing an OS image, to application deployment, to inventorying, and...yes....remote control. It'll save you so much time it'll quickly pay for itself.
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Senior IT System EngineerIT ProfessionalAuthor Commented:
Cliff, in what way SCCM 2012 R2 can assist in the remote assistance for the workstations ?
in my previous work, the SCCM 2007 R3 cannot do remote desktop support.
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Cliff GaliherCommented:
Under assets and inventory, you can right click on any workstation and are presented with options to remote control or remote assist.
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Pratik MakwanaData AnalystCommented:
you can try "visionapp Remote Desktop".
You can use VisionApp Remote Desktop to manage multiple servers for Windows 7/8....
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Senior IT System EngineerIT ProfessionalAuthor Commented:
Cliff,

With the SCCM "remote control or remote assist." is that using the buiiltin Windows RDP protocol ?

my understanding is that it will kick out the current user logon session that we do not want, because ideally the tool can see the problem live in front of the user and the Help desk team.

So that the user also know what's happening on their screen.
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Cliff GaliherCommented:
Remote assist is exactly that. It allows viewing and controlling the user's session.
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Senior IT System EngineerIT ProfessionalAuthor Commented:
Cool, so in this case I also got task to investigate the System Monitoring tool (I'm thinking of SCOM) and also the system to deploy updates and software (SCCM) as well as the Remote support tools.

So in this case, if the System Center suites can do all of that including the remote assist ?

that is what I actually looking for :-)

 
Does that remote assist already builtin features of WIndows XP and above ?
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Lee W, MVPTechnology and Business Process AdvisorCommented:
ScreenConnect might be one option.  It's like LogMeIn that YOU run on your own systems.  There is Agent and non-agent (logmein123/gotoassist) functionality.  File transfer, VoIP, User input blocking (option), screen blanking (option), AD integration and a very strong permissions system.  One time license fee with 12 months of updates.  STARTS at $325 for one simultaneous support session (priced by the simultaneous support session - unlimited clients).  I've been using it for the past year and love it - install was about 10 minutes and in 30 I knew I was buying it.  www.screenconnect.com
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