Unable to send and receive Active sync email on Exchange Server 2010 using iPhone ?

Hi All,

Can anyone here please assist me in the troubleshooting of this very strange issue of my IT support team member who has just joined the new company but unable to send and receive email in the iphone through Active Sync protocol ?

I have tried using other team members credentials in this one particular iphone, and it works as expected. New test account that I have created also works as expected. But his AD account is not.

From the Exchange email configuration, all I can see are all ticked (no password issue) in the iphone setup.

and this is the only failed entry from the EX RCA:

     Attempting the FolderSync command on the Exchange ActiveSync session.
       The test of the FolderSync command failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
Exchange ActiveSync returned an HTTP 500 response (Internal Server Error).
HTTP Response Headers:
MS-Server-ActiveSync: 14.2
X-MS-RP: 2.0,2.1,2.5,12.0,12.1,14.0,14.1
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0,14.1
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
Content-Length: 1208
Cache-Control: private
Content-Type: text/html
Date: Thu, 30 Oct 2014 06:39:06 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET
Elapsed Time: 20949 ms.

So I'm not sure hwat else to do ?
LVL 10
Senior IT System EngineerIT ProfessionalAsked:
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Alan HardistyCo-OwnerCommented:
He sounds like he is a member of one of the AD groups listed in my article and that will be causing the problem:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Please check and look at the Inherited Permissions will once unchecked will be magically put back hourly due to the group membership.

Alan
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Senior IT System EngineerIT ProfessionalAuthor Commented:
yes, I have look through the AD account Security tab | advanced, the Inheritable permission checkbox is not checked. SO what I need to do here ?
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Alan HardistyCo-OwnerCommented:
Well - if you enable it, then the phone will start to work, but hourly the permissions will be untucked due to the SDPROP process!

If you read my blog article, there is a way round this (but the recommended solution is 2 accounts - 1 as a user / 1 as an admin)!

https://alanhardisty.wordpress.com/2010/03/05/activesync-not-working-on-exchange-2010-when-inherit-permissions-not-set/
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Senior IT System EngineerIT ProfessionalAuthor Commented:
yes, so that's the thing, because this new user account is also part of DOMAIN Admins group, but how come the other  person account got no problem in ActiveSync ?

I've checked that the Activesync is already enabled.
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Alan HardistyCo-OwnerCommented:
Tick the box and let the phone sync.  After an hour - check to see if it still works.

Usually when the phone is setup, the tick isn't active and the account will add but not work because the relevant parts of AD don't get populated, but once the tick is enabled, AD can get updated and then things should work, but not sure for how long, but by the sounds of it, it could be a long time.
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Senior IT System EngineerIT ProfessionalAuthor Commented:
You are awesome dude !
this is a life saver from hours and hours of troubleshooting nightmare.
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