Can anyone here please assist me in the troubleshooting of this very strange issue of my IT support team member who has just joined the new company but unable to send and receive email in the iphone through Active Sync protocol ?
I have tried using other team members credentials in this one particular iphone, and it works as expected. New test account that I have created also works as expected. But his AD account is not.
From the Exchange email configuration, all I can see are all ticked (no password issue) in the iphone setup.
and this is the only failed entry from the EX RCA:
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Exchange ActiveSync returned an HTTP 500 response (Internal Server Error).
HTTP Response Headers:
Date: Thu, 30 Oct 2014 06:39:06 GMT
Elapsed Time: 20949 ms.
So I'm not sure hwat else to do ?