Solved

EdgeTransport.exe process appears to be leaking memory - high object handles

Posted on 2014-10-30
5
56 Views
Last Modified: 2016-06-14
We are seeing an issue with an SBS 2011 whereby every week, pretty much to the hour, Exchange is unable to communicate with Active Directory.

We see event logs which suggest that Exchange is unable to find any global catalogs (there are 2) within the domain.

This has been researched extensively by ourselves and Microsoft - but we aren't really getting anywhere.

Earlier this week a discovery was made that, whereby restarting the EdgeTransport.exe service appeared to restore connectivity and solve the issues.


We've noticed that there were a few processes running with high object handles. One of which was uninstalled (Sage Gateway) and another disabled (A300_Service) but this made no difference. The next object with the highest handles is EdgeTransport.exe.

taskhandlesedge.JPG
The server and exchange is fully service packed.

Any ideas or suggestions please?
0
Comment
Question by:utilize
  • 2
  • 2
5 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40412739
What else is on the server?
Any Exchange integrated AV or Anti-Spam tools?

Simon.
0
 

Author Comment

by:utilize
ID: 40412748
Other software potentially responsible includes:

Sophos (this has been disabled, issue still occurs)
Exclaimer Mail Disclaimers
C2C Mail Archiving

Anti-Spam is cloud based
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 40412771
Disabling the products isn't enough. That is like putting a blindfold over them. You have to actually remove the product and reboot to verify it is not the cause.

It is transport related, so Exclaimer or Sophos would be the places I would look.
In a lot of cases, simply removing the product, rebooting and then reinstalling the latest build resolves the issue.

In these kinds of cases I rarely look past third party software as the cause, and I usually don't have to.

Simon.
0
 

Author Comment

by:utilize
ID: 40412867
Thanks Simon - going through those steps now. (The only problem is that it can take a week to really know if a remedial task has fixed the issue)
0

Featured Post

Too many email signature changes to deal with?

Are you constantly being asked to update your organization's email signatures? Do they take up too much of your time? Wouldn't you love to be able to manage all signatures from one central location, easily design them and deploy them quickly to users. Well, you can!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now