SLa's and monitoring
Posted on 2014-10-30
From a contract monitoring perspective, if you are monitoring the performance of a 3rd party (by performance compliance to the contract) - should they be able to provide evidence that they are aligning with SLA's, i.e.
If you have performance and availability requirements for an application they host - should they be able to provide evidence that the performance and availability of the application is meeting your SLA requirements?
issue resolution/ response - should they again be able to verify that all incidents/requests are being dealt with in line with SLA targets etc.