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Problem using GUP of Symantec endpoint protection

Posted on 2014-10-30
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Last Modified: 2014-11-16
Have three sites  A, B & C. Site A set a management server. Site B set a client pc as "single Group Update Provider" and assigned to group of all site B pc, also do the same at site C set a client pc as single GUP. However, some clients can't get content update from GUP with client system log show "Using Group Update Provider type: Multiple Group Update Providers" How to fix it??
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Question by:litmic
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btan earned 500 total points
ID: 40415138
Verify that clients are designated as Group Update Providers - You can view the client computers that are designated as Group Update Providers. You can search client computers to view a list of Group Update Providers. A client computer's properties also shows whether or not it is a Group Update Provider.

You use a LiveUpdate Settings Policy to configure the type of Group Update Provider. To create a single Group Update Provider for multiple sites, you must create one group per site, and one LiveUpdate Settings Policy per site.

As mentioned, you can verify that clients are available as Group Update Providers. You can view a list of Group Update Providers by searching for them on the Clients tab.
You can also check a client's properties. The properties include a field that indicates whether or not the client is a Group Update Provider. To search for the clients that act as Group Update Providers, follow these steps:

    In the console, click Clients.
    On the Clients page, on the Clients tab, in the View box, select Client status.
    In the Tasks pane, click Search Clients.
    In the Find box, select Computers.
    In the In Group box, specify the group name.
    Under Search Criteria, in the Search Field column, select Group Update Provider.
    Under Search Criteria, in the Comparison Operator column, select =.
    Under Search Criteria, in the Value column, select True. Click Help for information on the search criteria.
    Click Search

Using Group Update Providers to distribute content to clients
(see the verification steps)
http://www.symantec.com/business/support/index?page=content&id=HOWTO80959

Troubleshooting communication problems between the management server and the client
(see "Look on the client to see if the client connects to the management server")
http://www.symantec.com/business/support/index?page=content&id=HOWTO80740#v11867893
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