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SharePoint 2013 Site Mailbox Setup

Posted on 2014-10-30
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Last Modified: 2014-11-12
I’ve been struggling with the setup of SharePoint 2013 Site Mailboxes.  I’ve been following the directions here: http://www.scinaptic.com/support/0109.html

Everything I do on my configuration  matches perfectly with results that this how-to shows.  When I get to the part about provisioning a Site Mailbox App on my site though things don’t go as they should.  I add the Site Mailbox App and then when I click on the mailbox I get this error "Your SharePoint Server configuration is not supported".

I also see in the ULS logs on the SharePoint server the following message: "Unable to get Site mailbox SMTP address.  The Site Mailbox SMTP address or domain must be configured in order to use site mailboxes.  I've attached a file with screenshots of the errors.

Server Configurations:

Running all servers as VMs in VMware Fusion 7.0 Professional (This is a test environment).

Server Name: SP2013
SharePoint Server 2013 Enterprise
Windows Server 2012 R2 Datacenter
4 GB RAM and 2 Processors

Server Name SQL2012
SQL Server 2012 Enterprise
Windows Server 2012 R2
4GB RAM and 2 Processors

Server name: EXCH2013
Exchange 2013
Windows Server 2012 R2
4 GB RAM and 2 Processors

Server Name: AD2012
Active Directory Domain Controller
Windows Server 2012 R2
2 GB RAM and 2 Processors
Sharepoint-Site-Mailbox-Errors.docx
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Question by:chip_taylor5
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chip_taylor5 earned 0 total points
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I ended up calling Microsoft Support.  The answer was very simple.  I was using trying to use version 2.0 of the Exchange Web Services Managed API install (EwsManagedApi.msi).  There are many tutorials on the web that still point to this older 2.0 version. The correct version to use is version 2.1 found here http://www.microsoft.com/en-us/download/details.aspx?id=42022

Once I used this version I was able to successfully configure Site Mailboxes.
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