I am trying to troubleshoot a problem with a website running under Tomcat that is used by a few hundred users.
All but one user is using the site without issue, but the problem user is getting an error message whenever they try to access the site.
"Request Entity Too Large, The HTTP Method does not allow the data transmitted, or the data volume exceeds the capacity limit"
I can access the website while logged on to the users computer with no problems, and the user gets the same error while logged on to other pc's using both Internet Explorer or Google Chrome.
the following errors appear in the jk_iis.log
[Fri Oct 31 12:48:26.703 2014] [1492:2260] ajp_marshal_into_msgb::jk_ajp_common.c (450): failed appending the header value for header 'Authorization' of length 13
[Fri Oct 31 12:48:26.703 2014] [1492:2260] HttpExtensionProc::jk_isapi_plugin.c (2328): service() failed with http error 413
some googling led me to try adding the following to workers.properties
this was not successful
any insights into this problem would be appreciated.