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ITISEMEA

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email confusion

Please help me to understand the following request, i am very confuse with it. :---

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Hello,

 

Customer IRR will end its contract with RVP GROUP soon.
Therefore, as of the 31st of October, can you please activate an auto-reply message when email is send to following email address: irr@rvpgroup.com

Auto-reply message should read:

Dear sender,

The collaboration between Irr and RVPGROUP has stopped.

For changes or cancellations related to existing bookings, please send an email to Irr.change@rvpgroup.com

Thank you.

Next to that, can you create this new email address Irr.change@rvpgroup.com and link this to group mailbox (bb@rvpgroup.com).
 

Thank you!!!
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************ I saw that irr@rvpgroup.com is an alias to the bb@rvpgroup.com i.e. there is a mailbox by name of bb@rvpgroup.com*******
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ReneD100
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ITISEMEA

ASKER

user was confused itself
she told service desk to off the auto reply and create a rule
so sent them. But just want to ask yes bb@rvpgroup is a shared mailbox. However want to ask if i would be doing then what would be my action.
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Andy M
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