• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 196
  • Last Modified:

Problems installing Microsoft Office 2013

Hi!

We experienced some Office issues on one of our terminal servers and a collegue of mine tried to do a repair. This failed so he tried uninstalling and then reinstalling. After the uninstall the install fails due to problems with "Microsft Setup Bootstrapper". I've done some searching and it seems this is a rather common problem but so far no suggested solutions have helped.

I've installed Office 2010 in the mean time tso the users can work at all but this is only a temporary solution and I need to get Office 2013 up and running.

Any suggestions on what to do?

Regards
Alex
0
joebilek
Asked:
joebilek
  • 7
  • 5
1 Solution
 
KimputerCommented:
Use the Fixit as provided by Microsoft on their Office uninstall help page here: http://support.microsoft.com/kb/2739501
I'm pretty sure you can restart a full install after you finish the fixit and reboot the server.
0
 
joebilekAuthor Commented:
I've tried to use that fixit but since the uninstall was succesful it can't find any Office 2013 installed and fails so I get no help from it I'm afraid.
0
 
KimputerCommented:
Can you start the install fresh (remove history/cache from your browser, restart browser, log in the MS Office website and use the installer from there)
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

 
joebilekAuthor Commented:
Hi! I'm doing an install thorugh a DVD-Iso with a Volume License so no website involved to my knowledge. Would your suggestion still be an option then?

Regards
Alex
0
 
KimputerCommented:
With Volume Licensing, there is a website involved actually. Go to the Microsoft Volume Licensing Service Center at https://www.microsoft.com/Licensing/servicecenter/default.aspx
Log in with your MS/Live account, add your license if you haven't already. If it's there (might have to wait one day if you add it just now), go into that license, your Office version will be listed there (actually also older Office versions). Just click the version you need, and the accompanied download link behind it.
Copy the file to the server, and start setup (might need unpacking first).
0
 
joebilekAuthor Commented:
So you Think an install from the downloadable file would work where the DVD-ISO doesn't?
Just want to confirm.

Regards
Alex
0
 
KimputerCommented:
Yes, could be some read errors on the DVD. The fresh download should be fine.
0
 
joebilekAuthor Commented:
But the same DVD image works perfectly for other VMs so I don't think this is an issue with the installation media.
0
 
KimputerCommented:
The download will also probably be newer/up-to-date with maybe a slightly different installer/bootstrapper, could circumvent the problem you're currently facing. Download usually takes 5 minutes, why not just try it? There's nothing to lose here.
0
 
joebilekAuthor Commented:
I will. I just wanted to know the reasoning behind trying it. I'll get back to you when I have attempted this solution.

Regards
Alex
0
 
joebilekAuthor Commented:
No dowload exists for this license. The customer decided to use Office 2010 instead so the troubleshooting was cancelled.
0
 
joebilekAuthor Commented:
It didnät solve the problem but the customer didnät want to spend more time troubleshooting.
0

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

  • 7
  • 5
Tackle projects and never again get stuck behind a technical roadblock.
Join Now