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Problems installing Microsoft Office 2013

Posted on 2014-10-31
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Last Modified: 2014-12-06
Hi!

We experienced some Office issues on one of our terminal servers and a collegue of mine tried to do a repair. This failed so he tried uninstalling and then reinstalling. After the uninstall the install fails due to problems with "Microsft Setup Bootstrapper". I've done some searching and it seems this is a rather common problem but so far no suggested solutions have helped.

I've installed Office 2010 in the mean time tso the users can work at all but this is only a temporary solution and I need to get Office 2013 up and running.

Any suggestions on what to do?

Regards
Alex
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Question by:joebilek
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Expert Comment

by:Kimputer
ID: 40415354
Use the Fixit as provided by Microsoft on their Office uninstall help page here: http://support.microsoft.com/kb/2739501
I'm pretty sure you can restart a full install after you finish the fixit and reboot the server.
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by:joebilek
ID: 40415519
I've tried to use that fixit but since the uninstall was succesful it can't find any Office 2013 installed and fails so I get no help from it I'm afraid.
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Expert Comment

by:Kimputer
ID: 40415952
Can you start the install fresh (remove history/cache from your browser, restart browser, log in the MS Office website and use the installer from there)
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Author Comment

by:joebilek
ID: 40418899
Hi! I'm doing an install thorugh a DVD-Iso with a Volume License so no website involved to my knowledge. Would your suggestion still be an option then?

Regards
Alex
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Expert Comment

by:Kimputer
ID: 40418986
With Volume Licensing, there is a website involved actually. Go to the Microsoft Volume Licensing Service Center at https://www.microsoft.com/Licensing/servicecenter/default.aspx
Log in with your MS/Live account, add your license if you haven't already. If it's there (might have to wait one day if you add it just now), go into that license, your Office version will be listed there (actually also older Office versions). Just click the version you need, and the accompanied download link behind it.
Copy the file to the server, and start setup (might need unpacking first).
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Author Comment

by:joebilek
ID: 40419537
So you Think an install from the downloadable file would work where the DVD-ISO doesn't?
Just want to confirm.

Regards
Alex
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LVL 35

Expert Comment

by:Kimputer
ID: 40419702
Yes, could be some read errors on the DVD. The fresh download should be fine.
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Author Comment

by:joebilek
ID: 40425752
But the same DVD image works perfectly for other VMs so I don't think this is an issue with the installation media.
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Expert Comment

by:Kimputer
ID: 40426482
The download will also probably be newer/up-to-date with maybe a slightly different installer/bootstrapper, could circumvent the problem you're currently facing. Download usually takes 5 minutes, why not just try it? There's nothing to lose here.
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Author Comment

by:joebilek
ID: 40428416
I will. I just wanted to know the reasoning behind trying it. I'll get back to you when I have attempted this solution.

Regards
Alex
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Accepted Solution

by:
joebilek earned 0 total points
ID: 40475421
No dowload exists for this license. The customer decided to use Office 2010 instead so the troubleshooting was cancelled.
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Author Closing Comment

by:joebilek
ID: 40484435
It didnät solve the problem but the customer didnät want to spend more time troubleshooting.
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