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Dell Wyse Thin Client: Firmware Download / Location

Posted on 2014-10-31
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Last Modified: 2016-11-23
Good Morning -

After posting a question recently about a couple of issues I'm having with my thin clients, I was told that most likely my specific issues were resolved in newer firmware versions.  My company is in a POC stage where we are testing two thin clients and may eventually get over 1000.  The problem is, I've looked everywhere to try to find the newest firmware online for my specific model, but cannot find it anywhere. Below is detailed model identification info as well as things I've tried to find the firmware with my results:

Detailed Model Information
I've learned a bit more about my model since the original post.  Therefore, I wanted to add more detail about the model I'm trying to find firmware for
- System:  Dell Wyse Thin Client
- OS:  Thin OS 8.0_211
- Model No: Dx0D
- Part No: 909648-51L
- Sub-Assy P/N: 849278-51L
- Prod ID: D10DP 2GF / 2GR IW US
- Date Manufactured: July 2014

Where I've Looked for Firmware
- Dell Wyse Support Downloads Page
You'd think it would be here, but my model is not listed

- USB Firmware Tool
This was an option from the dropdowns on the page above.  I downloaded it, launched it, and chose to update firmware for my model.  It asked for me to browse to and select the firmware file and I don't have one + don't believe it was included in the package :(

- Google Search
I searched for many variations of my model number, part number, "wyse", "firmware", "download" with no luck for additional information

- Wyse Self-Service Portal
I filled out the information to open an account for the Wyse Self Service Portal.  Once approved and I was in, I found out that I needed to register a device to get detailed info and downloads for it.  To do this, I must input a "registration code" for which I don't have / can't find.  I read on another site that it's provided when you purchase a maintenance contract, but don't know if that's required or not for what I am needing

- Opened Wyse Support Portal Ticket
In the portal, I opened a support ticket for which I had to fill out detailed information about my device therefore prooving purchase.  I asked how to get the firmware for my model as well as how to find a registration code if I have one / need one.  The ticket was opened 24+ hours ago as standard priority.  I have yet to receive any response whatsoever.

Any ideas / suggestions?  I honestly don't know why getting firmware for these things isn't as simple as getting drivers for Dell PCs.  Why does it have to be so complicated?  

Thanks!
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Question by:BzowK
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compdigit44 earned 2000 total points
ID: 40422942
I think you have cover your based pretty good and you best bet would be to wait for support to get back to you...
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