Solved

Dell Wyse Thin Client: Firmware Download / Location

Posted on 2014-10-31
1
2,110 Views
Last Modified: 2016-11-23
Good Morning -

After posting a question recently about a couple of issues I'm having with my thin clients, I was told that most likely my specific issues were resolved in newer firmware versions.  My company is in a POC stage where we are testing two thin clients and may eventually get over 1000.  The problem is, I've looked everywhere to try to find the newest firmware online for my specific model, but cannot find it anywhere. Below is detailed model identification info as well as things I've tried to find the firmware with my results:

Detailed Model Information
I've learned a bit more about my model since the original post.  Therefore, I wanted to add more detail about the model I'm trying to find firmware for
- System:  Dell Wyse Thin Client
- OS:  Thin OS 8.0_211
- Model No: Dx0D
- Part No: 909648-51L
- Sub-Assy P/N: 849278-51L
- Prod ID: D10DP 2GF / 2GR IW US
- Date Manufactured: July 2014

Where I've Looked for Firmware
- Dell Wyse Support Downloads Page
You'd think it would be here, but my model is not listed

- USB Firmware Tool
This was an option from the dropdowns on the page above.  I downloaded it, launched it, and chose to update firmware for my model.  It asked for me to browse to and select the firmware file and I don't have one + don't believe it was included in the package :(

- Google Search
I searched for many variations of my model number, part number, "wyse", "firmware", "download" with no luck for additional information

- Wyse Self-Service Portal
I filled out the information to open an account for the Wyse Self Service Portal.  Once approved and I was in, I found out that I needed to register a device to get detailed info and downloads for it.  To do this, I must input a "registration code" for which I don't have / can't find.  I read on another site that it's provided when you purchase a maintenance contract, but don't know if that's required or not for what I am needing

- Opened Wyse Support Portal Ticket
In the portal, I opened a support ticket for which I had to fill out detailed information about my device therefore prooving purchase.  I asked how to get the firmware for my model as well as how to find a registration code if I have one / need one.  The ticket was opened 24+ hours ago as standard priority.  I have yet to receive any response whatsoever.

Any ideas / suggestions?  I honestly don't know why getting firmware for these things isn't as simple as getting drivers for Dell PCs.  Why does it have to be so complicated?  

Thanks!
0
Comment
Question by:BzowK
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 20

Accepted Solution

by:
compdigit44 earned 500 total points
ID: 40422942
I think you have cover your based pretty good and you best bet would be to wait for support to get back to you...
0

Featured Post

Supports up to 4K resolution!

The VS192 2-Port 4K DisplayPort Splitter is perfect for anyone who needs to send one source of DisplayPort high definition video to two or four DisplayPort displays. The VS192 can split and also expand DisplayPort audio/video signal on two or four DisplayPort monitors.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will show you how to create an ISO CD-ROM/DVD-ROM image (*.iso), and MD5 checksum signature, for use with VMware vSphere Hypervisor 6.5 (ESXi 6.5). It's a good idea to compare checksums, because many installations fail because of a corr…
When rebooting a vCenters 6.0 and try to connect using vSphere Client we get this issue "Invalid URL: The hostname could not parsed." When we get this error we need to do some changes in the vCenter advanced settings to fix the issue.
This video shows you how easy it is to boot from ISO images for virtual machines with the ISO images stored on a local datastore on the ESXi host.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…

628 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question