Solved

Dell Wyse Thin Client: Firmware Download / Location

Posted on 2014-10-31
1
1,446 Views
Last Modified: 2016-11-23
Good Morning -

After posting a question recently about a couple of issues I'm having with my thin clients, I was told that most likely my specific issues were resolved in newer firmware versions.  My company is in a POC stage where we are testing two thin clients and may eventually get over 1000.  The problem is, I've looked everywhere to try to find the newest firmware online for my specific model, but cannot find it anywhere. Below is detailed model identification info as well as things I've tried to find the firmware with my results:

Detailed Model Information
I've learned a bit more about my model since the original post.  Therefore, I wanted to add more detail about the model I'm trying to find firmware for
- System:  Dell Wyse Thin Client
- OS:  Thin OS 8.0_211
- Model No: Dx0D
- Part No: 909648-51L
- Sub-Assy P/N: 849278-51L
- Prod ID: D10DP 2GF / 2GR IW US
- Date Manufactured: July 2014

Where I've Looked for Firmware
- Dell Wyse Support Downloads Page
You'd think it would be here, but my model is not listed

- USB Firmware Tool
This was an option from the dropdowns on the page above.  I downloaded it, launched it, and chose to update firmware for my model.  It asked for me to browse to and select the firmware file and I don't have one + don't believe it was included in the package :(

- Google Search
I searched for many variations of my model number, part number, "wyse", "firmware", "download" with no luck for additional information

- Wyse Self-Service Portal
I filled out the information to open an account for the Wyse Self Service Portal.  Once approved and I was in, I found out that I needed to register a device to get detailed info and downloads for it.  To do this, I must input a "registration code" for which I don't have / can't find.  I read on another site that it's provided when you purchase a maintenance contract, but don't know if that's required or not for what I am needing

- Opened Wyse Support Portal Ticket
In the portal, I opened a support ticket for which I had to fill out detailed information about my device therefore prooving purchase.  I asked how to get the firmware for my model as well as how to find a registration code if I have one / need one.  The ticket was opened 24+ hours ago as standard priority.  I have yet to receive any response whatsoever.

Any ideas / suggestions?  I honestly don't know why getting firmware for these things isn't as simple as getting drivers for Dell PCs.  Why does it have to be so complicated?  

Thanks!
0
Comment
Question by:BzowK
1 Comment
 
LVL 19

Accepted Solution

by:
compdigit44 earned 500 total points
ID: 40422942
I think you have cover your based pretty good and you best bet would be to wait for support to get back to you...
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Apps blocked by Java 9 64
VMware Log Insight upgrade failing due to insufficient disk space 3 21
Windows 7 x64 won't update 8 81
Convert VMWare to Hyper-V 8 65
If we need to check who deleted a Virtual Machine from our vCenter. Looking this task in logs can be painful and spend lot of time, so the best way to check this is in the vCenter DB. Just connect to vCenter DB(default DB should be VCDB and using…
Will try to explain how to use the VMware feature TAGs in the VMs and create Veeam Backup Jobs using TAGs. Since this article is too long, I will create second article for the Veeam tasks.
Teach the user how to use vSphere Update Manager to update the VMware Tools and virtual machine hardware version Open vSphere Client: Review manual processes for updating VMware Tools and virtual hardware versions: Create a new baseline group in vSp…
This Micro Tutorial steps you through the configuration steps to configure your ESXi host Management Network settings and test the management network, ensure the host is recognized by the DNS Server, configure a new password, and the troubleshooting…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now