User unable to receive emails in Outlook 2010
Hi,
I wonder if you want help me. I have a user that is unable to receive emails in Outlook 2010. The Desktop Support team rebuilt her Outlook 2010 profile but it's still a problem.
She has returned from Maternity leave and her account was migrated over from either Lotus Notes or Exchange 2003 . I know quest was involved so I'm assuming Lotues
I checked her mailbox settings and noticed that Message Delivery restrictions was fine and that Accept messages from All senders was enabled. The SMTP settings are fine and the user is able to send email messages just not receive.
The Hide from Exchange Address lists is not enabled. I also conducted message tracking and saw alot of messages in there very recently. I also conducted a mailbox repair using powershell. Is there anything else I need to be checking.
The user will be back in the office Monday morning.
We are using Exchange 2010
I wonder if you want help me. I have a user that is unable to receive emails in Outlook 2010. The Desktop Support team rebuilt her Outlook 2010 profile but it's still a problem.
She has returned from Maternity leave and her account was migrated over from either Lotus Notes or Exchange 2003 . I know quest was involved so I'm assuming Lotues
I checked her mailbox settings and noticed that Message Delivery restrictions was fine and that Accept messages from All senders was enabled. The SMTP settings are fine and the user is able to send email messages just not receive.
The Hide from Exchange Address lists is not enabled. I also conducted message tracking and saw alot of messages in there very recently. I also conducted a mailbox repair using powershell. Is there anything else I need to be checking.
The user will be back in the office Monday morning.
We are using Exchange 2010
When you say "unable to receive emails in Outlook 2010" - implying they are received by the server? Or does the sender get a NDR? Maybe a good start would indeed be - as Satyendra suggested - to look in OWA. But it will still be good to know about the NDRs.
ASKER
The user checked the Outlook Web App but couldn't see any emails either! Outlook 2010 is running in cached mode. The connection is fine!
So the mails don't seem to arrive. Do senders get a NDR?
Delivery report?
ASKER
Tried that and I can see the messages that I sent her!
Hey Makel,
Are you referring to your Sent Items folder or did you go into Exchange and pull Delivery Reports that confirmed they were delivered to the user?
Are you referring to your Sent Items folder or did you go into Exchange and pull Delivery Reports that confirmed they were delivered to the user?
ASKER
Hi Gareth,
Yes I went into Exchange and pulled the Delivery reports and could see the emails. I also got the user to log on to a different PC and she got the same problem from there. I just hope the mailbox isn't corrupted!
Yes I went into Exchange and pulled the Delivery reports and could see the emails. I also got the user to log on to a different PC and she got the same problem from there. I just hope the mailbox isn't corrupted!
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ASKER
I moved the mailbox to another database, I don't think I would get away with creating another database at this stage.
The quick fix may just be a matter of exporting all mailbox. Removing the mailbox. Creating a new one and importing all data back in.
Check Security Inheritance on the User Account in Active Directory Users and Computers as well. I have seen that do some weird things. ADUC >> User's Properties >> Security tab >> Advanced button >> Check inheritance.
No alias' have changed right?
Check Security Inheritance on the User Account in Active Directory Users and Computers as well. I have seen that do some weird things. ADUC >> User's Properties >> Security tab >> Advanced button >> Check inheritance.
No alias' have changed right?
ASKER
Can you provide detailed steps for that? We have Commvault but I don't want to have to sent a ticket to the storage team.
Do you have access to the account? If so you can do a standard export to PST from Outlook.
If you don't have access you can use the Export-Mailbox cmdlet in Exchange Management Shell. This will create a PST.
http://exchangeserverpro.com/export-mailboxes-exchange-server-2010-sp1/
Once you are confident all mail has been saved. You can disable the mailbox (don't delete - this will take out the user account as well).
How to disable a mailbox with either EMC or EMS.
http://technet.microsoft.com/en-us/library/bb123730(v=exchg.141).aspx
How to create a new mailbox for an existing user.
http://technet.microsoft.com/en-us/library/aa998319(v=exchg.141).aspx
Import Mailbox data back to the mailbox.
http://technet.microsoft.com/en-us/library/ff459261(v=exchg.141).aspx (or use Outlook PST import).
If you don't have access you can use the Export-Mailbox cmdlet in Exchange Management Shell. This will create a PST.
http://exchangeserverpro.com/export-mailboxes-exchange-server-2010-sp1/
Once you are confident all mail has been saved. You can disable the mailbox (don't delete - this will take out the user account as well).
How to disable a mailbox with either EMC or EMS.
http://technet.microsoft.com/en-us/library/bb123730(v=exchg.141).aspx
How to create a new mailbox for an existing user.
http://technet.microsoft.com/en-us/library/aa998319(v=exchg.141).aspx
Import Mailbox data back to the mailbox.
http://technet.microsoft.com/en-us/library/ff459261(v=exchg.141).aspx (or use Outlook PST import).
Is the outlook profile running in cache mode or online?
Is outlook able to establish successful connection with the exchange server (check the connection status)?