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One the problem machine, uninstall Office, restart, and reinstall Office. Run Windows Update and Office Update (if Office 2013/365) and test. <br />
<br />
Also scan for viruses and malware (very, very common).
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One the problem machine, uninstall Office, restart, and reinstall Office. Run Windows Update and Office Update (if Office 2013/365) and test.

Also scan for viruses and malware (very, very common).

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Also (and I should have thought of this earlier), try Outlook in a New, Test, Windows User Profile (Account) on the problem computer. The Windows profile could be damaged.
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Also (and I should have thought of this earlier), try Outlook in a New, Test, Windows User Profile (Account) on the problem computer. The Windows profile could be damaged.

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i did a virus scan and removal of Video drivers, doing the removal and re-install of office now...
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i did a virus scan and removal of Video drivers, doing the removal and re-install of office now...

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Thanks. Also try the new Windows user profile to be sure.
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Thanks. Also try the new Windows user profile to be sure.

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same result even with the new profile
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You have other &quot;same machine / same software&quot; setups working properly. So it is not the machine or the software. <br />
<br />
The operating system has a fault. &nbsp;You can do a Windows 8 Refresh (which protects data and makes you reinstall most software) or just back up, format and reinstall Windows. Windows 8 Refresh is in Action Center, Recovery Options.
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You have other "same machine / same software" setups working properly. So it is not the machine or the software.

The operating system has a fault.  You can do a Windows 8 Refresh (which protects data and makes you reinstall most software) or just back up, format and reinstall Windows. Windows 8 Refresh is in Action Center, Recovery Options.

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<div class="content wysiwyg-content">
i have a weird issue with my email marketing team. the email is rendering differently currently on one laptop however it's displaying correctly on other PC/laptops, the laptops are the same model and have the same display drivers installed<br />
<br />
Windows 8 enterprise<br />
<br />
Lenovo W530
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i have a weird issue with my email marketing team. the email is rendering differently currently on one laptop however it's displaying correctly on other PC/laptops, the laptops are the same model and have the same display drivers installed

Windows 8 enterprise

Lenovo W530

Outlook email rendering issue

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

Windows OS

A laptop or notebook is a portable personal computer with a clamshell form factor, suitable for mobile use. Although originally there was a distinction between laptops and notebooks, the former being bigger and heavier than the latter, there is often no longer any difference. Laptops are commonly used in a variety of settings, such as at work, in education, and for personal multimedia. A laptop combines the components, inputs, outputs and capabilities of a desktop computer, including the display screen, speakers, a keyboard, and pointing devices (such as a touchpad or trackpad) into a single unit. The device can be powered either from a rechargeable battery or by mains electricity from an AC adapter.