Solved

Outlook email rendering issue

Posted on 2014-10-31
9
62 Views
Last Modified: 2014-11-17
i have a weird issue with my email marketing team. the email is rendering differently currently on one laptop however it's displaying correctly on other PC/laptops, the laptops are the same model and have the same display drivers installed

Windows 8 enterprise

Lenovo W530
0
Comment
Question by:NxJNY
  • 4
  • 4
9 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 40415984
One the problem machine, uninstall Office, restart, and reinstall Office. Run Windows Update and Office Update (if Office 2013/365) and test.

Also scan for viruses and malware (very, very common).
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40415991
Also (and I should have thought of this earlier), try Outlook in a New, Test, Windows User Profile (Account) on the problem computer. The Windows profile could be damaged.
0
 
LVL 2

Author Comment

by:NxJNY
ID: 40416017
i did a virus scan and removal of Video drivers, doing the removal and re-install of office now...
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 93

Expert Comment

by:John Hurst
ID: 40416018
Thanks. Also try the new Windows user profile to be sure.
0
 
LVL 2

Author Comment

by:NxJNY
ID: 40416041
same result even with the new profile
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40416052
You have other "same machine / same software" setups working properly. So it is not the machine or the software.

The operating system has a fault.  You can do a Windows 8 Refresh (which protects data and makes you reinstall most software) or just back up, format and reinstall Windows. Windows 8 Refresh is in Action Center, Recovery Options.
0
 
LVL 2

Accepted Solution

by:
NxJNY earned 0 total points
ID: 40433456
Looks like it was a DPI fix... once all the PC's are using the same DPI the emails displayed correctly
0
 
LVL 2

Author Closing Comment

by:NxJNY
ID: 40446859
Solution was a DPI fix
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question