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Outlook email rendering issue

Posted on 2014-10-31
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Last Modified: 2014-11-17
i have a weird issue with my email marketing team. the email is rendering differently currently on one laptop however it's displaying correctly on other PC/laptops, the laptops are the same model and have the same display drivers installed

Windows 8 enterprise

Lenovo W530
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Question by:NxJNY
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9 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 40415984
One the problem machine, uninstall Office, restart, and reinstall Office. Run Windows Update and Office Update (if Office 2013/365) and test.

Also scan for viruses and malware (very, very common).
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LVL 94

Expert Comment

by:John Hurst
ID: 40415991
Also (and I should have thought of this earlier), try Outlook in a New, Test, Windows User Profile (Account) on the problem computer. The Windows profile could be damaged.
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LVL 2

Author Comment

by:NxJNY
ID: 40416017
i did a virus scan and removal of Video drivers, doing the removal and re-install of office now...
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LVL 94

Expert Comment

by:John Hurst
ID: 40416018
Thanks. Also try the new Windows user profile to be sure.
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LVL 2

Author Comment

by:NxJNY
ID: 40416041
same result even with the new profile
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LVL 94

Expert Comment

by:John Hurst
ID: 40416052
You have other "same machine / same software" setups working properly. So it is not the machine or the software.

The operating system has a fault.  You can do a Windows 8 Refresh (which protects data and makes you reinstall most software) or just back up, format and reinstall Windows. Windows 8 Refresh is in Action Center, Recovery Options.
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LVL 2

Accepted Solution

by:
NxJNY earned 0 total points
ID: 40433456
Looks like it was a DPI fix... once all the PC's are using the same DPI the emails displayed correctly
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LVL 2

Author Closing Comment

by:NxJNY
ID: 40446859
Solution was a DPI fix
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