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OneDrive Mac

Posted on 2014-10-31
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Last Modified: 2015-01-19
Good Afternoon,

I have a Mac user that is using OneDrive through the web interface including editing documents.

She has the office suite installed and activated on her machine, however when she goes to OneDrive, edits a document and tries it through the software rather than edit online it asks her for a product key.

Why would this be as the product on her machine is fully activated and working fine.

Kind Regards,
Emily
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Question by:systemagic
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12 Comments
 
LVL 13

Expert Comment

by:Alexios
ID: 40416087
Hello Emily
Try this Microsoft article on how to install again Onedrive, better to do it from scratch
http://support.microsoft.com/kb/2903984
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Author Comment

by:systemagic
ID: 40418998
Hi Alexios,

Unfortunately this is OneDrive for Business so there is no Mac application available for it.

They're doing it all through a web browser.

Either through Chrome or Safari.

Please can you advise?

Kind Regards,
Emily
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LVL 13

Expert Comment

by:Alexios
ID: 40419558
Sorry i missed the mac part...

So, if the client has installed Office 2011 or 2008 a way exists via the Document Connection program (distributed with Office for the Macintosh)

Actually it is not a true sync client but provides a folder view in which you can open files and also drag and drop files to add them to OneDrive for Business.

You can find details on how to accomplish that here
http://social.technet.microsoft.com/wiki/contents/articles/10527.sharepoint-work-with-documents-using-document-connection-for-mac-os.aspx

OneDrive is an integral part of Office 365 or SharePoint Server 2013 so it will work perfect
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LVL 1

Author Comment

by:systemagic
ID: 40421600
Hi Alexios,

Thanks for this.

I went in to the Document Connection program and the Sharepoint option was greyed out.

I installed updates, etc and it still was greyed out.

I even logged in to One Drive and went to 'Connect to Office' - that was greyed out too - stated 'This control is currently disabled'.

Any ideas?

Kind Regards,
Emily
0
 
LVL 13

Expert Comment

by:Alexios
ID: 40421637
Hi again Emily,
What is the edition of Office installed on the machine?
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LVL 1

Author Comment

by:systemagic
ID: 40421737
Microsoft Office 2011.
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LVL 13

Expert Comment

by:Alexios
ID: 40422147
Please mention the exact edition

You need to have Office for Mac 2011 Home & Business, Standard, or Academic edition. If you have Home & Student it will not have the support for SharePoint Services
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LVL 1

Author Comment

by:systemagic
ID: 40423894
It is the Home & Business version.
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LVL 1

Author Comment

by:systemagic
ID: 40432724
Hi Alexios,

Any more thoughts on this?

Kind Regards,
Emily
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LVL 13

Accepted Solution

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Alexios earned 1000 total points
ID: 40434531
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LVL 1

Author Closing Comment

by:systemagic
ID: 40557564
Worked.
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LVL 13

Expert Comment

by:Alexios
ID: 40557825
Glad to help
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