Solved

How to check if an email sent by an outside party actually did reach our Exchange 2013 server?

Posted on 2014-10-31
6
168 Views
Last Modified: 2014-11-17
Exchange 2007 had tools allowing you to check to see if an email actually did reach your exchange server.   However, I'm uncertain how to do this with Exchange 2013.  Basically an outside party is claiming an email was delivered, but it doesn't appear that it was.  I need to reconcile this one way or another and find out on which end this issue is occurring.  THanks.
0
Comment
Question by:LB1234
6 Comments
 
LVL 2

Expert Comment

by:Jorge Ocampo
Comment Utility
first of all do you have a spam filter provider? such as proofpoint, messagelabs or barracuda?
0
 
LVL 16

Assisted Solution

by:Rajitha Chimmani
Rajitha Chimmani earned 50 total points
Comment Utility
With Exchange 2013, you can either use ecp or I would suggest the below powershell command to search against all the servers. Modify the date/time accordingly.


Get-ExchangeServer | where {$_.isHubTransportServer -eq $true -or $_.isMailboxServer -eq $true} | Get-MessageTrackingLog -Recipients "useremailaddress" -Start "10/30/2014 12:00 AM" -End "10/31/2014 12:00 AM"

Open in new window


Ref: http://technet.microsoft.com/en-us/library/bb124926(v=exchg.150).aspx
0
 
LVL 1

Author Comment

by:LB1234
Comment Utility
We do have a 3rd party who hosts our MX record and therefore receives and filters all of our mail before it hits our exchange server. This 3rd party claim that the message was indeed delivered to our server, but Exchange 2013 doesn't seem to have anything as useful as Message Tracking, Mail Flow Troubleshooter, like exchange 2007 did.  And of course the message is nowhere to be found in the mailbox of the intended recipient (checked spam folder).
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 2

Expert Comment

by:Jorge Ocampo
Comment Utility
which provider do you have? - i would first see if mail has been accepted by the filter
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 350 total points
Comment Utility
Message tracking is still there. However it done in different ways now.
Most of the work is done in EMS:

http://technet.microsoft.com/en-us/library/bb124926(v=exchg.150).aspx

This blog posting gives you a walk through of something similar.
http://www.c7solutions.com/2012/11/missing-message-tracking-log-explorer-html

Simon.
0
 
LVL 30

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 100 total points
Comment Utility
If you know the day and time it was supposedly delivered to your server then you can also manually go through the SMTP Protocol logs. These will be giant text files. But it may show where the connection was refused and never allowed into the Categorizer.

How to configure SMTP protocol logging.
http://technet.microsoft.com/en-us/library/bb124531(v=exchg.150).aspx
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
Familiarize people with the process of retrieving data from SQL Server using an Access pass-thru query. Microsoft Access is a very powerful client/server development tool. One of the ways that you can retrieve data from a SQL Server is by using a pa…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now