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OWA Inbox Rule

Posted on 2014-10-31
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Last Modified: 2016-06-03
I'm having an issue where I created an inbox rule on another account through OWA  to forward all messages to a specified account.  The problem is nothing is being forwarded to the specified account.  Any thoughts on what would cause the forwarding rule not to work at all?
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Question by:georgedschneider
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10 Comments
 
LVL 16

Expert Comment

by:Rajitha Chimmani
ID: 40416232
It depends on which account you are forwarding the emails to. Is it internal/external email address? The auto forwarding to external domains is disabled by default. You might want to check your policies.
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Author Comment

by:georgedschneider
ID: 40416263
Its an address that's one of our  internal domains.
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LVL 16

Expert Comment

by:Rajitha Chimmani
ID: 40416275
Are there other rules which are applied before this rule is applied? Have you selected the forwarding address from address book?
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Author Comment

by:georgedschneider
ID: 40416306
No other rules.  Yes I have select the address form the address book.
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LVL 16

Expert Comment

by:Rajitha Chimmani
ID: 40416327
Must be a dummy question but is the rule enabled? Is the check box against the rule selected?

What happens if an email is sent manually to that forwarding address? Does it g through?
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Author Comment

by:georgedschneider
ID: 40416454
The strange thing is if I go in to edit the run and apply them to the inbox it runs and will forward the messages.  It just won't work automatically upon receipt.
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LVL 2

Expert Comment

by:Jasvindar Singh
ID: 40416486
Below mentioned article should resolve your issue:
http://support.microsoft.com/kb/2829319

Its for both when impacted mailbox is on Exchange Online and Exchange 2013 On-Premise.

Get-TransportConfig | fl JournalingReportNdrTo*

Make sure impacted user's email address is not listed for above mentioned Attribute.
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LVL 16

Expert Comment

by:Rajitha Chimmani
ID: 40416497
Were able to run the rule against Inbox from OWA or Outlook? Also, make sure you have the check box selected against "Stop processing more rules"
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Accepted Solution

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georgedschneider earned 0 total points
ID: 40417433
I created a new database in  on a different server in exchange and moved the account running the rules and this resolved the issue after recreating the rules on the new database.  Is there an exchange service or process that is responsible for rule processing?

I remember a similar process way back with out of office not applying correctly and a service needed to be restarted.  Can't remember what is was right now but wondering if something similar is at play.
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