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OWA Inbox Rule

I'm having an issue where I created an inbox rule on another account through OWA to forward all messages to a specified account. The problem is nothing is being forwarded to the specified account. Any thoughts on what would cause the forwarding rule not to work at all?

Rajitha Chimmani

It depends on which account you are forwarding the emails to. Is it internal/external email address? The auto forwarding to external domains is disabled by default. You might want to check your policies.

georgedschneider

ASKER

Its an address that's one of our internal domains.

Rajitha Chimmani

Are there other rules which are applied before this rule is applied? Have you selected the forwarding address from address book?

georgedschneider

ASKER

No other rules. Yes I have select the address form the address book.

Rajitha Chimmani

Must be a dummy question but is the rule enabled? Is the check box against the rule selected?

What happens if an email is sent manually to that forwarding address? Does it g through?

georgedschneider

ASKER

The strange thing is if I go in to edit the run and apply them to the inbox it runs and will forward the messages. It just won't work automatically upon receipt.

Jasvindar Singh

Below mentioned article should resolve your issue:
http://support.microsoft.com/kb/2829319

Its for both when impacted mailbox is on Exchange Online and Exchange 2013 On-Premise.

Get-TransportConfig | fl JournalingReportNdrTo*

Make sure impacted user's email address is not listed for above mentioned Attribute.

Rajitha Chimmani

Were able to run the rule against Inbox from OWA or Outlook? Also, make sure you have the check box selected against "Stop processing more rules"

ASKER CERTIFIED SOLUTION

georgedschneider

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