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recover a missing item in an O365 shared mailbox's inbox.

We need to recover a missing item under the INBOX of a shared mailbox.  

I was thinking the missing item was not deleted because it is not being shown in the DELETED ITEMS folder and did a search from the shared mailbox but still could not find it.  

Please advise.

1 Solution
Vasil Michev (MVP)Commented:
By default, items deleted from shared mailbox via Outlook will be stored in the "deleted items" folder of the user that performed the deletion. So make sure to check his mailbox as well. More info here: http://support.microsoft.com/kb/202517

As for recovery options, you will need to check both the "Deleted Items" and the "Recover deleted item" containers, the later is accessible if you right-click on the Deleted Items folder. If the items has been removed from there as well, you as the administrator can still recover it for up to 14 days by performing an eDiscovery search against the mailbox(es). Check here for more info: http://technet.microsoft.com/en-us/library/dd298021(v=exchg.150).aspx
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