Solved

recover a missing item in an O365 shared mailbox's inbox.

Posted on 2014-10-31
1
3,018 Views
Last Modified: 2014-11-14
We need to recover a missing item under the INBOX of a shared mailbox.  

I was thinking the missing item was not deleted because it is not being shown in the DELETED ITEMS folder and did a search from the shared mailbox but still could not find it.  

Please advise.

Thanks.
0
Comment
Question by:nav2567
1 Comment
 
LVL 38

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 40416419
By default, items deleted from shared mailbox via Outlook will be stored in the "deleted items" folder of the user that performed the deletion. So make sure to check his mailbox as well. More info here: http://support.microsoft.com/kb/202517

As for recovery options, you will need to check both the "Deleted Items" and the "Recover deleted item" containers, the later is accessible if you right-click on the Deleted Items folder. If the items has been removed from there as well, you as the administrator can still recover it for up to 14 days by performing an eDiscovery search against the mailbox(es). Check here for more info: http://technet.microsoft.com/en-us/library/dd298021(v=exchg.150).aspx
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Find out what the Office 365 disclaimer function is, why you would use it and its limited ability to create Office 365 signatures.
Office 365 is currently available in five editions. Three of them are for business use: Office 365 Business Essentials, Office 365 Business, and Office 365 Business Premium. Two of them are for home/personal use: Office 365 Home and Office 365 Perso…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now