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Windows 8 on a Gateway Laptop: Failure configuring Windows Updates - Reverting changes

Posted on 2014-10-31
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Last Modified: 2016-06-20
Hi,
I have Windows 8 on a Gateway Laptop.
It keeps saying it needs to shutdown for updates, then before and after shutdown it does Updating.
After doing a lot of updating it starts says:

Failure configuring Windows Updates
     Reverting changes
Do not turn off your computer

so, it undoes everything and starts again once Windows is up for a while.
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Question by:bcarlis
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10 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 40416803
Please look at the Microsoft Support Article below:

http://support.microsoft.com/kb/947821

and try DISM.exe /Online /Cleanup-image /Restorehealth

Read through the article and try the Restore Health command to see if it helps the update problem. Restore Health takes 15 to 20 minutes to run. Restart afterward and test.
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LVL 2

Author Comment

by:bcarlis
ID: 40416843
I used the DISM command and it said it was repaired.
Then went to look for Updates and wanted to reboot.
Started shutting down and installing updates and it now went into a black screen with a cursor flashing up in the left hand corner of the screen.
Its been sitting there for an hour.
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LVL 2

Author Comment

by:bcarlis
ID: 40416859
I finally shut it down, and it started up and then went back into a black screen with a cursor flashing up in the left hand corner of the screen.
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LVL 54

Expert Comment

by:McKnife
ID: 40416937
That's not applicable, nobus. For an inplace upgrade, he needs to be logged on to windows already.
Try startup repair. If no better, boot the setup DVD again, press shift f10 and fire the command
Bcdedit
And quote the output.
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LVL 94

Expert Comment

by:John Hurst
ID: 40417066
If you can get the computer started with Startup Repair, go to Action Center, Recovery Options, and do a Windows 8 Refresh. This will keep data but you will have to reinstall some software.
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LVL 54

Expert Comment

by:McKnife
ID: 40417071
We should really name it, John. Not "some" software, but ALL, except the metro apps and software that just extracts (portable software). He would lose ALL program settings, too, so it's kind of a second last resort before the last resort (reinstall).
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40417081
Agree with John on this one, earlier on in the week i had a laptop do this to me and the way I sorted it was Windows 8 Refresh. The refresh doesn't delete your personal files but deletes software/application installed ontop of the OS as Mcknife correctly stated above, it does also let you keep apps purchased from the Windows Store.
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LVL 94

Expert Comment

by:John Hurst
ID: 40417107
so it's kind of a second last resort before the last resort (reinstall).

Yes, I have done both.

@bcarlis  - DISM did not fix it, and you appear to have deeper problems, so Refresh and/or Reinstall is really in the cards now.
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LVL 2

Accepted Solution

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bcarlis earned 0 total points
ID: 40440734
It was a bad Java update...
Had to uninstall java, reinstall..
thx for the help..
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