Link to home
Start Free TrialLog in
Avatar of TripapHoniC
TripapHoniCFlag for United States of America

asked on

wordpress

Quick and dirty.  My client's Wordpress site is being hosted at GreenGeeks.com.  They have the worst support staff I've dealt with and now I'm looking at ways to resolve this without them.  Thankfully the domain is being hosted at Domains.com so I have access to the DNS management.  Name servers are pointing back to GreenGeeks.com.  It took GreenGeeks 2 days of toubleshooting to get my account partially set up and to date they still do not have the migration request for my client completed.  

I need to capture a live Wordpress site in its entirety, unless there is another way, and migrate it into another host.

Any ideas?
Avatar of Jason C. Levine
Jason C. Levine
Flag of United States of America image

Do you have FTP access to the site?  Do you have access to  the mysql instance?
first of all check your DNS is it with your hosted service provider or it's changed with GreenGeeks.com ?
if changed reset dns settings to default so it'll make to Domains.com.

remaining thing is word press access... you have to get this access account user id and password from the hosting provider ...  or ftp access of the site...

then u can do ..
all the best
I use BackupBuddy to migrate sites.  It works like a charm.  Here's a brief tutorial:

https://ithemes.com/tutorials/how-to-manually-migrate-a-site-with-backupbuddy/

Install BackupBuddy on your current site and create a backup file.  Then just follow the instructions in the video to migrate the site.  You need to find a new hosting provider, get a domain, and then migrate your site.  Test the migration with the new name.  That way you are sure the migration works before you destroy your current site.  Once that's done, you can work with your new hosting provider to migrate the DNS, or simply set up a CNAME in your current DNS zone for the new location.

If you have a VPS with your new provider, with a static IP address, you can just switch the A record in your DNS zone to point to the new server.  You'll need to be sure to work with your new provider on that to make sure you get everything to point properly.
Avatar of TripapHoniC

ASKER

Jason - thanks for the reply.  I DO NOT have administrative access to any of the account information on GreenGeek.com for the current absoluteballroomtn.com domain.  If I had access my problems would be nonexistent and I'd simply copy the site from host to host.

Shaik - thanks for the reply.  I have full control of DNS management from Domains.com.  I can change the name server at any time from GreenGeeks.com to anyone else.  The only reason I have not moved from GreenGeeks.com already is because I DO NOT want to lose the site in it's current form.

profgeek- thanks for your reply.  The solution you provided sounds excellent for migrating a site from host to host, however it still looks like I will have to have administrative FTP access to the old site in order to do this.  I do not have access to the old site.  The account is owned by someone who can no longer be reached so we're at a dead end.

Is there anything we could submit to the InterNIC or to this host provider that would force them to move the site?  Prove ownership or something to that nature?

Thank you.
SOLUTION
Avatar of Jason C. Levine
Jason C. Levine
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial