Solved

email marketing though email campaigns from Sugarcrm

Posted on 2014-11-01
1
293 Views
Last Modified: 2016-03-18
Hi Experts

I am having sugar crm professional edition hosted in my network behind the firewall , one of our marketing activity is to keep executing the email campaigns , for this we did subscribe for the smtp service from one of the email service provider the reason is to avoid our smtp server black listed,

1.  now by using the third party smtp service for the email campaigns, messages from the crm server to the thrid party subscribed smtp server are going very much slow hence this is resulting in huge messages/mails in the CRM server Queue and time taken to reach the third party smtp server is more ( too much delay)

2.whatever messages found to be delivered it is in the spam , we observed this for gmail accounts , please note we have also added SPF records
New TXT record is :
v=spf1 a mx include:netcore.co.in ~all


please do the needful how to avoid messages landing to the spam also delay from sugarcrm sever to reach thridparty smpt server

thanks in advance
0
Comment
Question by:D_wathi
1 Comment
 
LVL 17

Accepted Solution

by:
Lucas Bishop earned 500 total points
ID: 40420184
There are a variety of 'deliverability' internal and external factors that play into successful delivery of an email message.

For example, subject line, content, links, images, attachments, etc can all potentially trigger a spam filter. For these items, you can utilize an "email deliverability test" from a third party, to provide feedback on if your emails are potentially triggering common spam filters.

External of the content, there are other factors to consider as well. For example, I see you are using an SMTP service based in India. If the majority of your email opt-in list is located in India, this would potentially be helpful. However, if you are sending your messages outside of India, this could trigger spam filters as well.

You'd also want to make sure the SMTP service is not already blacklisted in some way. For example, send some basic, personal emails through the SMTP service into a gmail account and see if they are filtered into spam. If so, the SMTP service may be the culprit.

You'll also want to make sure you aren't sending a massive amount of emails over a short time period (ie. 100,000 emails in under one hour).

I recommend reading up on 'email deliverability factors' to make sure you are following common best practices.

In regards to why the smtp server connection is experiencing delays, this could be related to a variety of factors (your upstream connection, your smtp provider settings, etc.). I'd recommend contacting their support team for feedback on this issue, as it's likely something they've dealt with before.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

It’s a strangely common occurrence that when you send someone their login details for a system, they can’t get in. This article will help you understand why it happens, and what you can do about it.
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
HTML5 has deprecated a few of the older ways of showing media as well as offering up a new way to create games and animations. Audio, video, and canvas are just a few of the adjustments made between XHTML and HTML5. As we learned in our last micr…
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question