Solved

Outlook 2007 does not display graphics unless computer in safe mode

Posted on 2014-11-01
10
50 Views
Last Modified: 2015-04-28
I have a Windows 7 computer running Office 2007. All of a sudden graphics are no longer displayed, just a red X.

I have tried everything I found searching on this and nothing works.
New profile, deleted temp files, deleted securetemp registry setting, reset IE, Uninstalled AV, ran Outlook in Safe mode,  unchecked 'Show picture placeholders'. etc.

The only way I can see graphics in Outlook is to boot the computer in safe mode.

I booted up with all non Microsoft services stopped and disabled all programs set to run at boot up and it still does not work.

I need to figure out what is running when all non microsoft services and startup programs are disabled that is not running when I boot in safe mode.
0
Comment
Question by:ajdratch
  • 6
  • 3
10 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 40417228
If all of a sudden, then you may as well restore your PC to an earlier time.  The preferred approach is to boot up in safe mode with command prompt and type rstrui.exe to restore.
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40417255
Have you tried to repair the office installation?
0
 

Author Comment

by:ajdratch
ID: 40417410
I did run a repair. I was hoping not to try a system restore since programs have been installed after this started but it may be the only option
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 

Author Comment

by:ajdratch
ID: 40417436
Just did a system restore and it still is not working
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40417442
0
 

Author Comment

by:ajdratch
ID: 40420378
There is something in the user profile causing the problme and I could not figure out what it was. I have him opening Outlook by right clicking and Run as Administrator and that works.

He is an administrator on his computer
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40420387
Try the options i posted in the link above. It wont be profile related.
0
 

Author Comment

by:ajdratch
ID: 40466793
Sorry for the delay. Did not realized I didn't reply back to this. I did try all the things in that link. He is on Windows 7 and IE 11 now.
0
 

Accepted Solution

by:
ajdratch earned 0 total points
ID: 40740889
Uninstalling and reinstalling Trend Micro fixed this problem
0
 

Author Closing Comment

by:ajdratch
ID: 40747857
I found Trend Micro was the problem
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Find out what you should include to make the best professional email signature for your organization.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question