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Outlook 2007 does not display graphics unless computer in safe mode

Posted on 2014-11-01
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Last Modified: 2015-04-28
I have a Windows 7 computer running Office 2007. All of a sudden graphics are no longer displayed, just a red X.

I have tried everything I found searching on this and nothing works.
New profile, deleted temp files, deleted securetemp registry setting, reset IE, Uninstalled AV, ran Outlook in Safe mode,  unchecked 'Show picture placeholders'. etc.

The only way I can see graphics in Outlook is to boot the computer in safe mode.

I booted up with all non Microsoft services stopped and disabled all programs set to run at boot up and it still does not work.

I need to figure out what is running when all non microsoft services and startup programs are disabled that is not running when I boot in safe mode.
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Question by:ajdratch
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Expert Comment

by:aadih
ID: 40417228
If all of a sudden, then you may as well restore your PC to an earlier time.  The preferred approach is to boot up in safe mode with command prompt and type rstrui.exe to restore.
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Expert Comment

by:Rizzle
ID: 40417255
Have you tried to repair the office installation?
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Author Comment

by:ajdratch
ID: 40417410
I did run a repair. I was hoping not to try a system restore since programs have been installed after this started but it may be the only option
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Author Comment

by:ajdratch
ID: 40417436
Just did a system restore and it still is not working
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LVL 13

Expert Comment

by:Rizzle
ID: 40417442
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How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 

Author Comment

by:ajdratch
ID: 40420378
There is something in the user profile causing the problme and I could not figure out what it was. I have him opening Outlook by right clicking and Run as Administrator and that works.

He is an administrator on his computer
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LVL 13

Expert Comment

by:Rizzle
ID: 40420387
Try the options i posted in the link above. It wont be profile related.
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Author Comment

by:ajdratch
ID: 40466793
Sorry for the delay. Did not realized I didn't reply back to this. I did try all the things in that link. He is on Windows 7 and IE 11 now.
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Accepted Solution

by:
ajdratch earned 0 total points
ID: 40740889
Uninstalling and reinstalling Trend Micro fixed this problem
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Author Closing Comment

by:ajdratch
ID: 40747857
I found Trend Micro was the problem
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How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

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