Solved

Print Server - Clients Cannot Connect to printer, access is denied

Posted on 2014-11-01
13
404 Views
Last Modified: 2014-12-01
I have a Windows domain environment. All printers are installed on a central print server (Server 2012 - fully patched). Recently, a new issue appeared where users can no longer install printers from the print server.

Users can browse to the print share at \\printserver. When they double click the printer, they are given the error "windows cannot connect to printer. access is denied". This error even appears if a domain admin account is logged into a workstation. Other servers can install printers from the print server just fine.

I cannot readily identify any recent GPO changes that may have caused this. The printer security for each printer is set to Everyone can Print. All users who already had the printer installed can still print without issue.

I have removed client pcs from domain and re-joined.
Point and Print restrictions is not enabled nor has it ever been.
Tried disabling DEP per another forum.
No AV changes.
0
Comment
Question by:Schuyler Dorsey
13 Comments
 
LVL 10

Author Comment

by:Schuyler Dorsey
ID: 40417652
Also moved a few test machines into a Test OU and blocked inheritance on it to ensure it wasn't a GPO.
0
 
LVL 10

Author Comment

by:Schuyler Dorsey
ID: 40417674
I ensured the Drivers and Printers folders within System32/spool were set the same as this site lists.

https://helgeklein.com/blog/2012/08/windows-7-default-file-system-permissions-listing/
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40418100
All users who already had the printer installed can still print without issue.

Try installing the printer locally on a problem machine and point it to the network location. Does that work?
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 10

Author Comment

by:Schuyler Dorsey
ID: 40418102
I can give it a try.. but ALL domain workstations are affected by this.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40418114
Access denied is a connection problem:

File and Print sharing disabled.
Client for Microsoft networks acting up.
Firewall blocking things.

You have tested some of these things, so the situation seems strange to me. I hook up client machines to server based printers frequently and my own machine to multiple client server environments with no issue.

So I am struggling with the issue.

Try the local printer on a machine, and let us see if that sheds any light.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40418118
Something that happens to me on HP Printers at one client is the following.

Client uses DHCP for Printers (I ALWAYS use Static IP for printers) and HP uses WSD ports. WSD ports work, but I find they can also get confused. So at this client, once every couple of months, I must remove the printer and re-add it.

This does not sound like your issue, but consider it along with your other thinking.
0
 
LVL 19

Expert Comment

by:compdigit44
ID: 40418213
Are your using native printer drivers or Universal?
Is the problem related to one type of printer like HP or Xerox or does it happed regardless of model?
When was the latest time you installed windows updates? Did printing work correct before patches were installed?

Any error in the event logs on the server?
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 40462055
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
0
 
LVL 10

Accepted Solution

by:
Schuyler Dorsey earned 0 total points
ID: 40462053
Ending up resolving this by building out a new print server. Unfortunately, none of the suggested answers here or elsewhere resolved the issue on the old print server.
0
 
LVL 10

Author Comment

by:Schuyler Dorsey
ID: 40462056
Resolved.
0
 
LVL 10

Author Closing Comment

by:Schuyler Dorsey
ID: 40473325
Resolved by building out a new server.
0

Featured Post

Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article, I am going to show you how to simulate a multi-site Lab environment on a single Hyper-V host. I use this method successfully in my own lab to simulate three fully routed global AD Sites on a Windows 10 Hyper-V host.
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

775 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question