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Print Server - Clients Cannot Connect to printer, access is denied

Posted on 2014-11-01
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Last Modified: 2014-12-01
I have a Windows domain environment. All printers are installed on a central print server (Server 2012 - fully patched). Recently, a new issue appeared where users can no longer install printers from the print server.

Users can browse to the print share at \\printserver. When they double click the printer, they are given the error "windows cannot connect to printer. access is denied". This error even appears if a domain admin account is logged into a workstation. Other servers can install printers from the print server just fine.

I cannot readily identify any recent GPO changes that may have caused this. The printer security for each printer is set to Everyone can Print. All users who already had the printer installed can still print without issue.

I have removed client pcs from domain and re-joined.
Point and Print restrictions is not enabled nor has it ever been.
Tried disabling DEP per another forum.
No AV changes.
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Question by:Schuyler Dorsey
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by:Schuyler Dorsey
ID: 40417652
Also moved a few test machines into a Test OU and blocked inheritance on it to ensure it wasn't a GPO.
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by:Schuyler Dorsey
ID: 40417674
I ensured the Drivers and Printers folders within System32/spool were set the same as this site lists.

https://helgeklein.com/blog/2012/08/windows-7-default-file-system-permissions-listing/
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Expert Comment

by:John Hurst
ID: 40418100
All users who already had the printer installed can still print without issue.

Try installing the printer locally on a problem machine and point it to the network location. Does that work?
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by:Schuyler Dorsey
ID: 40418102
I can give it a try.. but ALL domain workstations are affected by this.
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Expert Comment

by:John Hurst
ID: 40418114
Access denied is a connection problem:

File and Print sharing disabled.
Client for Microsoft networks acting up.
Firewall blocking things.

You have tested some of these things, so the situation seems strange to me. I hook up client machines to server based printers frequently and my own machine to multiple client server environments with no issue.

So I am struggling with the issue.

Try the local printer on a machine, and let us see if that sheds any light.
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Expert Comment

by:John Hurst
ID: 40418118
Something that happens to me on HP Printers at one client is the following.

Client uses DHCP for Printers (I ALWAYS use Static IP for printers) and HP uses WSD ports. WSD ports work, but I find they can also get confused. So at this client, once every couple of months, I must remove the printer and re-add it.

This does not sound like your issue, but consider it along with your other thinking.
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Expert Comment

by:compdigit44
ID: 40418213
Are your using native printer drivers or Universal?
Is the problem related to one type of printer like HP or Xerox or does it happed regardless of model?
When was the latest time you installed windows updates? Did printing work correct before patches were installed?

Any error in the event logs on the server?
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Expert Comment

by:LeeTutor
ID: 40462055
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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Schuyler Dorsey earned 0 total points
ID: 40462053
Ending up resolving this by building out a new print server. Unfortunately, none of the suggested answers here or elsewhere resolved the issue on the old print server.
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Author Comment

by:Schuyler Dorsey
ID: 40462056
Resolved.
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Author Closing Comment

by:Schuyler Dorsey
ID: 40473325
Resolved by building out a new server.
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