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vCenter 5.1 install fails on W2008 R2 Enterprise in SSO installed

Posted on 2014-11-02
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Last Modified: 2014-12-09
Hi,

Am trying to install vCenter 5.1 on a fresh Windows 2008 R2 Enterprise box.  It fails with the following:
The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127

Any suggestions?

Thanks!

--Ben
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Question by:Ben Conner
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LVL 119
ID: 40418608
If you look through the setup log, does it show any other errors ?
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Author Comment

by:Ben Conner
ID: 40418624
Nothing with 'failed' in it; there were some errors when it was looking for stuff under c:\documents and settings\, but there was nothing under there.  Not sure why it was nosing around there to start with.  The only other things I saw with 'error' in them were strings getting loaded in the SQL Express database it uses.

--Ben
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LVL 119
ID: 40418627
This is Windows 2008 R2 ?

This is not a re-install of vCenter Server or SSO ?
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Author Comment

by:Ben Conner
ID: 40418631
Correct.

--Ben
0
 

Author Comment

by:Ben Conner
ID: 40418637
Scratch that.  I had initially tried to install vCenter 5.5; ran into a problem I didn't recognize, so I dropped back to 5.1.  The 5.5 install threw some weird errors:

CustomAction VM_IsVCREDIST64Installed returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action VM_IsVCREDIST64Installed, entry: VmSetupIsVCREDIST64Installed, library: C:\Users\ADMINI~1.LOC\AppData\Local\Temp\1\MSI4E8D.tmp
MSI (c) (08:CC) [12:30:51:639]: Product: Simple Install -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action VM_IsVCREDIST64Installed, entry: VmSetupIsVCREDIST64Installed, library: C:\Users\ADMINI~1.LOC\AppData\Local\Temp\1\MSI4E8D.tmp
MSI (c) (08:CC) [12:30:51:639]: Doing action: FatalError
Action 12:30:51: FatalError.
Action start 12:30:51: FatalError.
Action 12:30:51: FatalError. Dialog created
Action ended 12:30:56: FatalError. Return value 2.

Coudn't sort those out so I just tried to drop back to 5.1.

--Ben
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LVL 119
ID: 40418650
do you have a

C:\ProgramData\VMware\

folder?
0
 

Author Comment

by:Ben Conner
ID: 40418653
No.

--Ben
0
 

Author Comment

by:Ben Conner
ID: 40418691
Decided to search for 'invalid' and got back this:

Action 14:34:13: VM_InstallCastle. Configuring vCenter Single Sign On. It will take few minutes...
MSI (s) (E0:04) [14:34:13:070]: Executing op: CustomActionSchedule(Action=VM_InstallCastle,ActionType=9217,Source=BinaryData,Target=**********,CustomActionData=**********)
MSI (s) (E0:04) [14:34:13:070]: Creating MSIHANDLE (19023) of type 790536 for thread 2820
MSI (s) (E0:64) [14:34:13:070]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIEEFF.tmp, Entrypoint: VMExecuteSSOCommand
MSI (s) (E0!98) [14:34:14:802]: Creating MSIHANDLE (19024) of type 790531 for thread 2712
Error 29102.An invalid argument was provided.
MSI (s) (E0!98) [14:35:11:493]: Product: vCenter Single Sign On -- Error 29102.An invalid argument was provided.

Did try to see what was in the .tmp file.  Doesn't exist now.

--Ben
0
 

Accepted Solution

by:
Ben Conner earned 0 total points
ID: 40481325
Just doing some cleanup on EE; was never able to get 5.1 installed.  I finally did get 5.5 installed so that is close enough, I guess.

Thanks for the effort on this one!  Much appreciated...

--Ben
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Author Closing Comment

by:Ben Conner
ID: 40488456
Other solutions didn't work; found a workaround instead.
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