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Outlook 2007

Posted on 2014-11-02
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Last Modified: 2016-05-26
I have no problem with Outlook 2010 and my GoDaddy POP3 email account. On the other hand my neighbor has endless problems.

She is running Outlook 2007 with a GoDaddy IMAP account. I think I have the 'benefits' of IMAP figured out.  Her current problem is if she tries to open an attachment she gets a Not Responding message.  
If she goes to the GoDaddy email web interface there is no problem downloading. She claims this problem happens at the 3 locations she uses.  
At home her ISP is Charter.
At the office the ISP is Verizon.
In Vegas the ISP is Cox.

The servers and ports setting in Outlook are set according to the GoDaddy specs for IMAP.

What could ISPs do to affect downloading Outlook attachments?
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Question by:IBMJunkman
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Expert Comment

by:Maclean
ID: 40418673
I don't think this would be her ISP, especially as you are talking 3 ISP's here.
What I suspect is that the AntiVirus plugin is scanning attachments on download, but it is not working properly.
For testing, try disabling the AV Add-in for Outlook, to see if this is indeed the case

https://support.office.com/en-us/article/Enable-or-disable-add-ins-in-Office-programs-3e533d0f-a6cf-44b7-b6b4-3d9185b5e025

In addition perhaps delete her existing mail profile via Control Panel>>Mail>>Profiles, and configure a new clean profile.
Sometimes Outlook 2007 can misbehave, and having a fresh clean mail profile configured can resolve such problems.

If uncertain on whether her mail is already on mail server end (In webmail) than you could create a PST Backup of her data

http://support2.microsoft.com/kb/291636
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Author Comment

by:IBMJunkman
ID: 40418678
Due to previous problems I had deleted her profile and rebuilt everything.  What I don't like about IMAP is there are 2 entries in Outlook for her account.  One with a name similar to a GUID and the one I created.

I will look into the AV situation.  She uses Nod32 from ESET as I do.
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Expert Comment

by:Maclean
ID: 40418704
Same here. NOD32 is pretty good. Never had issues with it on download, but worth a try.
For the 2 entries, not sure what is implied. Perhaps a screenshot would do (Can blank out name of course)
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Author Comment

by:IBMJunkman
ID: 40430651
As usual when she has problems they are a disaster needing immediate help.  Trying to actually get my hands on the PC is a scheduling problem.  I should be able to lay hands on tomorrow.  I will be back!
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Author Comment

by:IBMJunkman
ID: 40434162
What we have here is a failure to communicate.  Turns out the download problem is on in Las Vegas on Cox.  Not sure what Cox is doing but it is used only 2-3 times a year.  We will leave it alone.

As for the Outlook folders see attached.  The IMAP one appeared when I said I wanted to use IMAP and the blacked out one is her email address.  It showed up when I finished creating the account.  New email shows up in the InBox under the blacked out folder.
email.jpg
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Accepted Solution

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IBMJunkman earned 0 total points
ID: 41608429
User bought new PC and using Office 2016.
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Author Closing Comment

by:IBMJunkman
ID: 41617802
User solved the problem with new PC and software.
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