Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook 2007

Posted on 2014-11-02
7
Medium Priority
?
22 Views
Last Modified: 2016-05-26
I have no problem with Outlook 2010 and my GoDaddy POP3 email account. On the other hand my neighbor has endless problems.

She is running Outlook 2007 with a GoDaddy IMAP account. I think I have the 'benefits' of IMAP figured out.  Her current problem is if she tries to open an attachment she gets a Not Responding message.  
If she goes to the GoDaddy email web interface there is no problem downloading. She claims this problem happens at the 3 locations she uses.  
At home her ISP is Charter.
At the office the ISP is Verizon.
In Vegas the ISP is Cox.

The servers and ports setting in Outlook are set according to the GoDaddy specs for IMAP.

What could ISPs do to affect downloading Outlook attachments?
0
Comment
Question by:IBMJunkman
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
7 Comments
 
LVL 11

Expert Comment

by:TS4B
ID: 40418673
I don't think this would be her ISP, especially as you are talking 3 ISP's here.
What I suspect is that the AntiVirus plugin is scanning attachments on download, but it is not working properly.
For testing, try disabling the AV Add-in for Outlook, to see if this is indeed the case

https://support.office.com/en-us/article/Enable-or-disable-add-ins-in-Office-programs-3e533d0f-a6cf-44b7-b6b4-3d9185b5e025

In addition perhaps delete her existing mail profile via Control Panel>>Mail>>Profiles, and configure a new clean profile.
Sometimes Outlook 2007 can misbehave, and having a fresh clean mail profile configured can resolve such problems.

If uncertain on whether her mail is already on mail server end (In webmail) than you could create a PST Backup of her data

http://support2.microsoft.com/kb/291636
0
 

Author Comment

by:IBMJunkman
ID: 40418678
Due to previous problems I had deleted her profile and rebuilt everything.  What I don't like about IMAP is there are 2 entries in Outlook for her account.  One with a name similar to a GUID and the one I created.

I will look into the AV situation.  She uses Nod32 from ESET as I do.
0
 
LVL 11

Expert Comment

by:TS4B
ID: 40418704
Same here. NOD32 is pretty good. Never had issues with it on download, but worth a try.
For the 2 entries, not sure what is implied. Perhaps a screenshot would do (Can blank out name of course)
0
Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

 

Author Comment

by:IBMJunkman
ID: 40430651
As usual when she has problems they are a disaster needing immediate help.  Trying to actually get my hands on the PC is a scheduling problem.  I should be able to lay hands on tomorrow.  I will be back!
0
 

Author Comment

by:IBMJunkman
ID: 40434162
What we have here is a failure to communicate.  Turns out the download problem is on in Las Vegas on Cox.  Not sure what Cox is doing but it is used only 2-3 times a year.  We will leave it alone.

As for the Outlook folders see attached.  The IMAP one appeared when I said I wanted to use IMAP and the blacked out one is her email address.  It showed up when I finished creating the account.  New email shows up in the InBox under the blacked out folder.
email.jpg
0
 

Accepted Solution

by:
IBMJunkman earned 0 total points
ID: 41608429
User bought new PC and using Office 2016.
0
 

Author Closing Comment

by:IBMJunkman
ID: 41617802
User solved the problem with new PC and software.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question