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Outlook 2007 SP3 - Attach file causes Outlook to shutdown

Posted on 2014-11-02
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Last Modified: 2015-01-01
Strange one here, OL2007 will shutdown when trying to attach anything, disabled all addons, tried Safemode, same problem.
Removed Office and reinstalled, same problem.
Searched but not seeing any solutions, anyone know why ?
Running on XP SP3.

Added
But if the user select a file from outside Outlook and choose sent as email, it will attach ok.
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Question by:Combemartin
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LVL 93

Expert Comment

by:John Hurst
ID: 40418710
Given what you have tried and also the Outlook 2007 works fine in XP, set up a New, Test, Windows User Profile (Account), log into the new account and try Outlook in the new account.

One reason for the problem you have is Windows Profile damage.
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Author Comment

by:Combemartin
ID: 40426084
I have created a new profile, same problem, when reply, if the user click attach, it will shutdown as before.
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Accepted Solution

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John Hurst earned 500 total points
ID: 40426097
Windows XP is insecure today (dead, no patches anymore). So if the problem spans Windows profiles and you have tried uninstalling / reinstalling Office, then it would appear that you need to rebuild the XP machine.
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LVL 93

Expert Comment

by:John Hurst
ID: 40527017
@Combemartin  - Thanks and I was happy to help, although I know it is unfortunate that you must rebuild.
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