Solved

exchange 2007 - outlook sending to a users old contact email that doesn't exisit

Posted on 2014-11-03
4
131 Views
Last Modified: 2014-11-03
Here is my scenario, I have a user that I created a contact for @gmail.com, this was to have exchange send to this address instead of her corporate address, she then wanted her address changed to something different, again outside of the domain email, we'll just call that @yahoo.com... I have deleted all references to her old gmail address, and added the new yahoo as her default, the problem is, when users send out of the distribution groups I created for staff, it goes to her old gmail address! weird! I double checked all her contact info, active directory, and exchange management, it all is set to go to the new yahoo address... this has been going on for a month now, wondering if anyone else has had this trouble or if there is a utility I can run to find the problem..
0
Comment
Question by:advantagec
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 24

Expert Comment

by:VB ITS
ID: 40419441
I assume you had forwarding enabled on her Exchange mailbox to forward all her emails to a Mail-Enabled Contact (for her Gmail address) within Exchange? How exactly did you update her new email address?

First thing I would do is perform a search in AD Users and Computers for her old Gmail address:
Open Active Directory Users and Computers > right click on your domain name > Find... > click on the Find drop-down list and select Custom Search > click on the Advanced tab > in the Enter LDAP query: box type in proxyaddresses=smtp:*@gmail.com > click on Find Now

Tip: Keep the above steps handy - good for locating email addresses in AD :)
Search-Contacts.pngThis should then return any Contacts in AD with Gmail addresses attached to them. If your user has indeed switched to another mail provider and doesn't need her emails forwarded to her Gmail address then you can safely delete the old Gmail contact for her (providing you created a new Contact for her new email address).
0
 

Author Comment

by:advantagec
ID: 40419481
Yes, I should have mentioned that I ran that search and it finds nothing... that is what has me stumped...
0
 
LVL 24

Accepted Solution

by:
VB ITS earned 500 total points
ID: 40419501
Only other thing I can think of is to force update the Global Address Book as well as the Offline Address Book using the Update-GlobalAddressList and Update-OfflineAddressBook commands in EMS, then get the users to manually update their Address Books in Outlook.
0
 

Author Closing Comment

by:advantagec
ID: 40419848
Yep that worked! although I did do the update on the server, it wasn't until I had users update their outlook address book that it actually worked, thanks!
0

Featured Post

Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question