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exchange 2007 - outlook sending to a users old contact email that doesn't exisit

Posted on 2014-11-03
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Last Modified: 2014-11-03
Here is my scenario, I have a user that I created a contact for @gmail.com, this was to have exchange send to this address instead of her corporate address, she then wanted her address changed to something different, again outside of the domain email, we'll just call that @yahoo.com... I have deleted all references to her old gmail address, and added the new yahoo as her default, the problem is, when users send out of the distribution groups I created for staff, it goes to her old gmail address! weird! I double checked all her contact info, active directory, and exchange management, it all is set to go to the new yahoo address... this has been going on for a month now, wondering if anyone else has had this trouble or if there is a utility I can run to find the problem..
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Question by:advantagec
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Expert Comment

by:VB ITS
ID: 40419441
I assume you had forwarding enabled on her Exchange mailbox to forward all her emails to a Mail-Enabled Contact (for her Gmail address) within Exchange? How exactly did you update her new email address?

First thing I would do is perform a search in AD Users and Computers for her old Gmail address:
Open Active Directory Users and Computers > right click on your domain name > Find... > click on the Find drop-down list and select Custom Search > click on the Advanced tab > in the Enter LDAP query: box type in proxyaddresses=smtp:*@gmail.com > click on Find Now

Tip: Keep the above steps handy - good for locating email addresses in AD :)
Search-Contacts.pngThis should then return any Contacts in AD with Gmail addresses attached to them. If your user has indeed switched to another mail provider and doesn't need her emails forwarded to her Gmail address then you can safely delete the old Gmail contact for her (providing you created a new Contact for her new email address).
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Author Comment

by:advantagec
ID: 40419481
Yes, I should have mentioned that I ran that search and it finds nothing... that is what has me stumped...
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VB ITS earned 2000 total points
ID: 40419501
Only other thing I can think of is to force update the Global Address Book as well as the Offline Address Book using the Update-GlobalAddressList and Update-OfflineAddressBook commands in EMS, then get the users to manually update their Address Books in Outlook.
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Author Closing Comment

by:advantagec
ID: 40419848
Yep that worked! although I did do the update on the server, it wasn't until I had users update their outlook address book that it actually worked, thanks!
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