e-mail delivery problems
Posted on 2014-11-03
We have a domain name which was registered several years ago, and no one knows who actually did this for us. It was registered on somone elses name, and we cant find out who, due to data protection. This means we cant make any changes or add new accounts.
We decided to register a new domain name, which was in our name, and that is working just fine. However, we need a reliable way of getting mail passed through our old domain into the new one, to give a single pressence. ie we dont want duplicates with our different domain names. ie email@example.com & firstname.lastname@example.org.
We current receive mail for both domains within outlook and have a rule in place to forward all mail received into the old domain name, to our new domain name.
We have 3 devices which need to receive the same mail, ie desktop, laptop and iphone. We were using pop3, but we were experincing problems on the 3 devices, receiving time out and security warnings. On speaking with 1and1 (our service provider) they told me that their pop3 would not support 3 multiple devices simultaneously, and we should use IMAP instead. I thought this was strange, as I have many other multiple devices using pop3 with other service providers without problem.
Anyway, I changed the service to IMAP, and it seemed to be working OK.
However, we have outlook configured to forward mail using a rule, but when there is ever a problem, which seems to be more often than we would like, ie the computer crashes, Outlook crashes, power cuts, rule crashes etc, the whole thing stops.
As the user is out of the office frequently, we just need something more reliable.
My question is, can anyone thing of a better solution for us, so that we can get mail recived into one account for each e-mail address, without using outlook / rule etc.
We dont have any control over the old domain, so I know this not going to be easy.
Any ideas would be much appreciated.