Solved

Email Accounts wont open

Posted on 2014-11-03
2
178 Views
Last Modified: 2014-11-05
Hi Experts,

I have a weird one for you. A client had multiple mailboxes (some pop3) aganst their mail profile. Recently they were being prompted to create a new mail profile and couldd not access the old for some reason. Upon inspection, it looks like there are now two mail clients in the control pannel. The original - Mail (32-Bit) and the new - Mail (Microsoft Outlook 2013) (32-bit)

To make things weirder, if i open the Mail (32-Bit), i can see the old profile in there. However if i try to open email accounts or data files, nothing happens. No errors, nothing in the event log, nothing. if i try to create a new profile here i get 'an unknown errror occurred, error code 0x80040154'

However if i open the  Mail (Microsoft Outlook 2013) (32-bit) i can create a new profile and connect that up no problems

Any idea whats going on?
0
Comment
Question by:FSIFM
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 14

Accepted Solution

by:
dmwynne earned 500 total points
ID: 40420775
Try this:
1.  Close Outlook.
2.  Press the ‘Windows + R’ (Without the quotes) key on the keyboard
3.  Run
4.  Type “fixmapi” (Without Quotes)
5.  Click ok and check if it helps.



If the above steps fail repair Office 2013 using the following link and check if Mail option works from control panel.
http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx


Sounds like the Office 365 was installed.
0
 
LVL 4

Author Closing Comment

by:FSIFM
ID: 40423431
Looks like the issue was corruption with outlook. Did a repair and it reduced it back down to 1 instance of mail (32 bit)
0

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question