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Email Accounts wont open

Posted on 2014-11-03
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Last Modified: 2014-11-05
Hi Experts,

I have a weird one for you. A client had multiple mailboxes (some pop3) aganst their mail profile. Recently they were being prompted to create a new mail profile and couldd not access the old for some reason. Upon inspection, it looks like there are now two mail clients in the control pannel. The original - Mail (32-Bit) and the new - Mail (Microsoft Outlook 2013) (32-bit)

To make things weirder, if i open the Mail (32-Bit), i can see the old profile in there. However if i try to open email accounts or data files, nothing happens. No errors, nothing in the event log, nothing. if i try to create a new profile here i get 'an unknown errror occurred, error code 0x80040154'

However if i open the  Mail (Microsoft Outlook 2013) (32-bit) i can create a new profile and connect that up no problems

Any idea whats going on?
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Question by:FSIFM
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2 Comments
 
LVL 14

Accepted Solution

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dmwynne earned 1500 total points
ID: 40420775
Try this:
1.  Close Outlook.
2.  Press the ‘Windows + R’ (Without the quotes) key on the keyboard
3.  Run
4.  Type “fixmapi” (Without Quotes)
5.  Click ok and check if it helps.



If the above steps fail repair Office 2013 using the following link and check if Mail option works from control panel.
http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx


Sounds like the Office 365 was installed.
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LVL 4

Author Closing Comment

by:FSIFM
ID: 40423431
Looks like the issue was corruption with outlook. Did a repair and it reduced it back down to 1 instance of mail (32 bit)
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