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Internet Explorer 11 does not save passwords after server replacement

Posted on 2014-11-03
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Last Modified: 2014-11-16
I am hoping someone can point me exactly where to go to set group policy for Internet explorer to save userids and password. The scenario:

We just upgraded a client from server 2003 to a Hyper V with a Windows 2012 server from it running as the domain controller . After upgrade, all the IE's do not save login info - the users have to type their passwords in every time for every web site across the board.

Question1 - do I need to set group policy in the hyper V to propogate to the server 2012 domain controller for IE? or can I just set the domain controller up to propogate out?
Question2 - I thought i had everything set in the domain controller to populate the login info in IE but it is still not working. I think I really need some help here with the various settings.
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Question by:jfmclaughl
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Brad Bouchard earned 500 total points
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Question1 - do I need to set group policy in the hyper V to propogate to the server 2012 domain controller for IE? or can I just set the domain controller up to propogate out?
No, you're 2012 guest VM domain controller running on the Hyper-V host will handle Group Policy; set your Group Policy up on the 2012 server and let it propagate out to your other machines.

Question2 - I thought i had everything set in the domain controller to populate the login info in IE but it is still not working. I think I really need some help here with the various settings.
I'll need some more information here to successfully answer this for you.  What do you mean you 'thought you had everything set in the domain controller to populate the login info in IE'?

If you get me the answer to the 2nd question, I'll help you out.  If I'm making it harder than it is,this linkwill show you how to turn saved passwords/remembering of passwords on in IE.

This will show you how to do it if you can't use Group Policy and need to change this setting locally on the server.
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by:jfmclaughl
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I was here, in gp at User Configuration\Administrative Templates\Windows Components\Internet Explorer.

"Disable AutoComplete for forms" and "Turn on the auto-complete feature for user names and passwords" is not configured. Do they need to be? I had the IE settings on some of the users set to Autocomplete on, in the contents tab but that didn't help. If I turn this on, and check "prompt me to save passwords" - does that make IE save passwords for login later to diffrerent web sites ?

Thank you.
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by:jfmclaughl
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ok - after setting the above "disable autocomplete for forms ..." to disbale, and "turn on the autocomplete for user names and passwords..."  set to Enable, with prompt for password, some of the users are getting the passwordm filled in. Others still are not. Their content tab, autcomplete is set to on for users/passwords.

Typing in a login, they get the prompt: "Would you like to store your password for <website>  Yes or Not for this site.

If you say yes, you still have to type in the password when you login. it does not prefill.

I am still missing a piece I think.
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by:Brad Bouchard
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ok - after setting the above "disable autocomplete for forms ..." to disbale, and "turn on the autocomplete for user names and passwords..."  set to Enable, with prompt for password, some of the users are getting the password filled in. Others still are not. Their content tab, autcomplete is set to on for users/passwords.
This right here tells me that your GPO is working and that it's in place fine.  The fact that some of the users don't have it working simply means there is either a problem with the Group Policy applying to them or some sort of error when it does try to apply.  For that, you will need to use Group Policy Results, and Group Policy Modeling.  Both can be found in the Group Policy Management Console on the lower left hand side of the screen.  Run these two diagnostics against some users/computers that aren't getting the ability to save passwords and usernames and you will find out why.

The good news is, you have it working.

Also, look in the Event Viewer on the computers that are having trouble getting the policy applied and you should see some errors regarding Group Policy.
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by:jfmclaughl
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The group policy modeling reported in the Summary:
 ->  the last user policy refresh had a fast link detected, and
-> the following GPOs had special alerts:
        Share deployment Enforced
        IE Home Page Set Enforced (nd that's true - the IE home page is set to the company web site)

In the group policy modeling Details: the preferences->Windows Settings->Administrative Templates had:
      Policy Definitions (ADMX files) retrieved from the local computer
      Windows Components/Internet Explorer
      Policy - Disable Changing Home page settings Enabled

There is no IE password policy at all...

In group policy results: when I selected to display user policy only, not computer, I got a group policy error - failed to connectdue to "RPC server is unavailable". Ensure the WMI service is enabled.
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by:jfmclaughl
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The computer that is working looks like it returns the same results - for modeling and  including the error for group policy results.
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by:Brad Bouchard
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The modeling should show you what will apply based on a computer/user's membership, OU location, etc.  You should see the GPO where you have the setting set show up in Modeling and on Results it will say the winning GPO.  Try right-clicking the GPMC and running it as administrator then do Results again.  Also, don't display user policy only, do the full thing in results.  The fact that you have some of the computers working though tells me the GPO is working fine, you have to troubleshoot the other computers that don't have it working.
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by:Brad Bouchard
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In group policy results: when I selected to display user policy only, not computer, I got a group policy error - failed to connectdue to "RPC server is unavailable". Ensure the WMI service is enabled.
From an admin command prompt on the computer in question type winrm quickconfig and hit enter, then try Results again.

Also, you'll need to dig in to the Event Viewer on the computers where it's not working; that will tell you why.
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by:jfmclaughl
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ok, thanks. I'll try that.
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by:jfmclaughl
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I'm going to close this one as I go through and look at these machines. I think I'm on the right track thanks to Brad.
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by:Brad Bouchard
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Sounds good.  Be sure to mark one of my comments as the correct answer, unless you feel that I didn't hit the nail on the head.  Good talking to you.
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