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Exchange 2010 - Online Mode Issues

Posted on 2014-11-03
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Last Modified: 2015-03-07
We are occasionally having client freeze ups in online mode and delays when sending (it sits there for several seconds). There RPC dialog notifications occasionally on the client as well. We have 10 database servers (some are DR DAG servers), 5 CAS/HT servers and 1 dedicated HT server. We have 4 servers in a hardware LB CAS array. We also have 2 DC's in the same site. These are all VM's.

We are moving to a shared desktop (citrix) non-VDI (not by choice) environment that requires online mode for the clients. Previously in cached mode there were no noticeable issues.

I've run the exchange troubleshooter repeatedly and it doesn't really appear there are too many highly active users. 6 users at any given time can account for 30% of the MAPI CPU utilization but everything appears to be healthy. Occasionally our DC's have high CPU utilization but that seemed to be due to LDAP lookups which I offloaded to another dedicated DC in another site. We do have BES but I have that going to a specific CAS server in our DR site.

I'm monitoring the servers in Solarwinds APM and not seeing anything that's out of spec other than our DAG's being behind in log files during the day.

Help me!
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Question by:vpetersen
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by:mbkitmgr
ID: 40420489
I had a similar situation in our ESX environment.  In my case it was DNS lookups were being delayed, as they were being handled by the ADC, which in turn was affecting OLK in the same way.  (all where on the same Host)

In the end I added more resources to the ADC and it was happy after that.

Your environment sounds much more upscale than mine, but if it helps....
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vpetersen earned 0 total points
ID: 40429133
So far it seems like it was an issue with our load balancers timeout settings.
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by:vpetersen
ID: 40650705
Self resolved
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