Solved

Couldn't start Dropbox.

Posted on 2014-11-04
5
759 Views
Last Modified: 2014-11-13
Hi

I created a new profile for a user and copied the profile files belonging to another user profile to this new user, ensuring in the process that I set the correct permissions

Upon reboot Dropbox refuses to run : "Couldn't start Dropbox." permissions or network located folder

Here is an excerpt from the log file:

Traceback (most recent call last):
  File "dropbox\client\main.pyc", line 2443, in main_startup
  File "dropbox\client\main.pyc", line 1320, in run
  File "dropbox\client\main.pyc", line 553, in startup_low
  File "dropbox\client\multiaccount\instance_database.pyc", line 847, in __init__
  File "dropbox\client\mapreduce.pyc", line 54, in __init__
  File "dropbox\client\mapreduce.pyc", line 79, in new_user_key
  File "dropbox\keystore\keystore_win32.pyc", line 61, in store_versioned_key
  File "dropbox\keystore\keystore_win32.pyc", line 76, in _store_versioned_key
KeystoreRegKeyError: Failed to create keystore regkey!

I keep going round in circles trying to fix this
Uninstalled and reinstalled Dropbox several times
I tried login in as the previous user to clear the Dropbox registry entries

any ideas ?
thanks
yann
0
Comment
Question by:Yann Shukor
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 40421364
Does Dropbox work in any profile?  

Uninstall Dropbox completely and remove all Dropbox files from ALL user profiles. Restart and install Dropbox. Does it now run in any profile?
0
 

Author Comment

by:Yann Shukor
ID: 40423302
no, only the original profile
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40423626
If Dropbox works in the original profile, remove the other profiles (not "administrator), restart, uninstall Dropbox, restart again, and install Dropbox. See if it is working.

Now try a new Windows User profile and this time do not copy Dropbox settings. Set it up fresh.
0
 

Accepted Solution

by:
Yann Shukor earned 0 total points
ID: 40430506
In effect I had to remove Dropbox using the original user profile
but even this user couldn't remove the Dropbox registry entries.

I had to run regedit using psexec, from Sysinternals, then change
the owner of the entries in regedit before being able to delete them
0
 

Author Closing Comment

by:Yann Shukor
ID: 40439502
fixed
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article will take you step-by-step through the basics of ad creation on facebook. You will learn how to create ads for mobile newsfeed, desktop newsfeed, and right column. 1. Login to your Facebook account. In the left column, click on “Crea…
Facebook has became the #1 social media platform. People share many funny videos there, yet you don't know how to download them? Now you can download Videos from Facebook in just 3 simple steps.
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question