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Couldn't start Dropbox.

Posted on 2014-11-04
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Last Modified: 2014-11-13
Hi

I created a new profile for a user and copied the profile files belonging to another user profile to this new user, ensuring in the process that I set the correct permissions

Upon reboot Dropbox refuses to run : "Couldn't start Dropbox." permissions or network located folder

Here is an excerpt from the log file:

Traceback (most recent call last):
  File "dropbox\client\main.pyc", line 2443, in main_startup
  File "dropbox\client\main.pyc", line 1320, in run
  File "dropbox\client\main.pyc", line 553, in startup_low
  File "dropbox\client\multiaccount\instance_database.pyc", line 847, in __init__
  File "dropbox\client\mapreduce.pyc", line 54, in __init__
  File "dropbox\client\mapreduce.pyc", line 79, in new_user_key
  File "dropbox\keystore\keystore_win32.pyc", line 61, in store_versioned_key
  File "dropbox\keystore\keystore_win32.pyc", line 76, in _store_versioned_key
KeystoreRegKeyError: Failed to create keystore regkey!

I keep going round in circles trying to fix this
Uninstalled and reinstalled Dropbox several times
I tried login in as the previous user to clear the Dropbox registry entries

any ideas ?
thanks
yann
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Question by:Yann Shukor
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LVL 93

Expert Comment

by:John Hurst
ID: 40421364
Does Dropbox work in any profile?  

Uninstall Dropbox completely and remove all Dropbox files from ALL user profiles. Restart and install Dropbox. Does it now run in any profile?
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Author Comment

by:Yann Shukor
ID: 40423302
no, only the original profile
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LVL 93

Expert Comment

by:John Hurst
ID: 40423626
If Dropbox works in the original profile, remove the other profiles (not "administrator), restart, uninstall Dropbox, restart again, and install Dropbox. See if it is working.

Now try a new Windows User profile and this time do not copy Dropbox settings. Set it up fresh.
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Accepted Solution

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Yann Shukor earned 0 total points
ID: 40430506
In effect I had to remove Dropbox using the original user profile
but even this user couldn't remove the Dropbox registry entries.

I had to run regedit using psexec, from Sysinternals, then change
the owner of the entries in regedit before being able to delete them
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Author Closing Comment

by:Yann Shukor
ID: 40439502
fixed
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