adding video to joomla

I am hosting the site on my synology ds411+. I have a video folder at
web/acousticlaptops/videos/Acousticconnectlowres.mp4

I am using the joomla plugin allvideos

and in my page have the tags

{mp4}web/acousticlaptops/videos/Acousticconnectlowres.mp4{/mp4}

I get an error when i press the video button "error loading video"

not sure why
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PeterBaileyUkAsked:
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lenamtlCommented:
Try removing the extension in the file name
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PeterBaileyUkAuthor Commented:
no that didnt do it.
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lenamtlCommented:
Is the file play well if you use a MP4 player.
Is this occurred only with MP4, is this happening to all files?

What is your Joomla version and allvideo version?

What is the size of the file?

Have you tried with different browser

If you use the reel path is the video work (direct url)
because this may be relate to your relative path, maybe the settings is wrong
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PeterBaileyUkAuthor Commented:
yes the file will play in windows ok, joomla is latest and allvideos is latest download. I get the feeling maybe its a path issue

the video mp4 is in root/web/acousticlaptops/images/videos (i changed it since posting the question)
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PeterBaileyUkAuthor Commented:
i think the file location is ok now but it still wont play the mp4:

the page script shows:
and this is where the file is.

      jwplayer('avID_AVPlayerID_0185218f_110661736').setup({
            'file': '//images/videos/Acousticconnectlowres.mp4',      *******************************
            'image': '',
            'height': '300',
            'width': '400',
            'autostart': 'false',
            'controls': '1'
      });
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lenamtlCommented:
Ok
try changing file': '//images/videos/Acousticconnectlowres.mp4
by file': '//images/videos/Acousticconnectlowres

I need these info:

What is the size of the file?
Have you tried with different browser?
Is this happening with all video mp4 or only with some?
Is this happening with all video type or only with mp4?

What is the chmod for '//images/videos/
using FTP can find the (chmod) File permission you can find this information
example using Filezilla https://filezilla-project.org/images/screenshots/fz3_win_main.png
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PeterBaileyUkAuthor Commented:
I got it, it was the // in the location part of the plugin.
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