adding video to joomla

Try removing the extension in the file name

no that didnt do it.

Is the file play well if you use a MP4 player.
Is this occurred only with MP4, is this happening to all files?

What is your Joomla version and allvideo version?

What is the size of the file?

Have you tried with different browser

If you use the reel path is the video work (direct url)
because this may be relate to your relative path, maybe the settings is wrong

yes the file will play in windows ok, joomla is latest and allvideos is latest download. I get the feeling maybe its a path issue

the video mp4 is in root/web/acousticlaptops/images/videos (i changed it since posting the question)

i think the file location is ok now but it still wont play the mp4:

the page script shows:
and this is where the file is.

      jwplayer('avID_AVPlayerID_0185218f_110661736').setup({
            'file': '//images/videos/Acousticconnectlowres.mp4',      *******************************
            'image': '',
            'height': '300',
            'width': '400',
            'autostart': 'false',
            'controls': '1'
      });

I got it, it was the // in the location part of the plugin.