Can't Ping Host Name

I have a printer on a network that I can manage remotely using the host name of the printer. Today I saw several jobs hung in the print queue and I tried restarting it via host name. I could not access the printer nor could I ping the host name. I had someone on site take a look and he was able to get the IP address and I could access it that way but all of my printers are set up by host name. What would cause me to be able to ping the IP address and not the host name?

Thank you!

Robert
Robert EhingerIT specialistAsked:
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savoneCommented:
There is a DNS problem somewhere. Have the person who handles your DNS look for an A record missing or other problem with DNS.
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Dr. KlahnPrincipal Software EngineerCommented:
Go to DOS command level and do an nslookup on the name.  If this fails, then there is (a) a problem with the network name given to nslookup, (b) a DNS problem (for FQDN TCP/IP name), or (c) a Windows domain/workgroup name resolution problem.
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Robert EhingerIT specialistAuthor Commented:
nslookup brought up the name.
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Dr. KlahnPrincipal Software EngineerCommented:
Solution as used by author:
#A40423098
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