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Vsphere server not seeing usb drives

Posted on 2014-11-04
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Last Modified: 2014-11-18
My Vsphere esxi 5.5 Server is no longer seeing USB devices.  I shut down the server using the F12 shut down command and switched back on and one of my VMs relies on a USB licence dongle.  I have tried various USB sticks (memory sticks) in all four ports and it seems Vsphere just will not see them.  I tried the lusb command but it shows nothing.
USB is switched on in BIOS and it all worked until I shut down.
Does anyone have any ideas here?

Thanks
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Question by:fuzzyfreak
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LVL 124
ID: 40421485
can you upload the usb.log?

what version of ESXi 5.5 - build number?

A reminder of how to connect a USB device

HOW TO: Add and Connect a USB Device to a Virtual Machine, hosted on VMware vSphere Hypervisor ESX 4.1 ESXi 4.1, ESXi 5.0
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Author Comment

by:fuzzyfreak
ID: 40421548
Build 2068190
Above instructions are exactly the way I am doing it.
thanks
usb.log
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LVL 124
ID: 40421608
What is the server you are using ?

There does seem to an error in the USB logs.
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LVL 4

Author Comment

by:fuzzyfreak
ID: 40421631
It is a Dell Poweredge R410.
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LVL 124
ID: 40421649
Are you using the Dell OEM version of ESXi 5.5?
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LVL 4

Author Comment

by:fuzzyfreak
ID: 40421665
No. we have the VMWare Essentials Kit purchased direct from VMware.
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LVL 124
ID: 40421704
Yes, that's correct, and you should use the OEM version of ESXi, supplied by Dell for your server.

VMware provides the licensing.

The OEM versions have additional drivers and communication options, which interface with the vendor server.
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Accepted Solution

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fuzzyfreak earned 0 total points
ID: 40421761
So I need Dell support to resolve this?
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LVL 124

Assisted Solution

by:Andrew Hancock (VMware vExpert / EE MVE^2)
Andrew Hancock (VMware vExpert / EE MVE^2) earned 1500 total points
ID: 40421795
Discussing this issue with Dell and VMware would be advised.

However, USB passthrough can be troublesome.

other options are, to use VM Direct Path I/O to add the USB Controller to the VM.

see here

http://www.vm-help.com/esx40i/VMDirectPath/USB_Setup.php

http://vstorage.wordpress.com/2010/07/15/usb-passthrough-in-vsphere-4-1/

or use...a network attached USB Hub...

http://www.digi.com/products/usb/anywhereusb
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LVL 124
ID: 40430401
It would be interesting as a followup, what Dell suggest.
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Author Closing Comment

by:fuzzyfreak
ID: 40439491
I will speak with Dell. Thanks very much for your help.
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LVL 4

Author Comment

by:fuzzyfreak
ID: 40441401
Looks like another reboot was all that was needed. I say 'looks' like because in the meantime, I took the pressure off by converting our usb licence key to a soft licence, so USB was no longer needed on the host but I had also noticed that the CDROM was not working either but did after a reboot.

Thanks for all your help.
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Author Comment

by:fuzzyfreak
ID: 40446946
I give A grades if the expert has given a direct solution.
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