• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1249
  • Last Modified:

Norton Ghost 15 - Disk Image File

I have a user who is trying to recover a Norton Ghost hard disk image (*.v2i) file using Norton Ghost 15 -> Recover My Computer option....The recovery process gets to 99% completion and throws the below listed error:

Error EBAB03EE: Operating System API Error EC8F178F: Cannot complete the restore of recovery point: C:\TEsting\DJWG5BG1_E_Drive.v2i.
      Error EC8F03F2: Cannot copy data from the recovery point to the destination.
            Error EBAB03EE: Operating System API 10004 failed.
                  Error EBAB03F1: The parameter is incorrect.
Error EBAB03EE: Operating System API %1 failed.
Details:
Source: Norton Ghost failed.


The source recovery file is on the Dell and the target is a removable hard-disk....I have tried different recovery files all with the same error listed above.

This is a new Dell Precision T7600 Win-7 Ultimate that I setup recently and installed latest windows patches etc, and now the fingers are being pointed at me claiming that possibly some of the OS update patches I installed are causing this problem, but I am seriously doubting that, then again I could be wrong.

If anyone could help me out with this, I would greatly appreciate it.

Norton Ghost Error
0
arunykand
Asked:
arunykand
1 Solution
 
David Johnson, CD, MVPOwnerCommented:
There is a bug in Ghost 15, try restoring with ghost 14 as the files are the same.
0
 
Gerwin Jansen, EE MVETopic Advisor Commented:
Is your user having a French Windows version? I guess not but the same message is documented here:

https://www.symantec.com/business/support/index?page=content&id=TECH57591

The quoted work around:

Workaround:
 
Delete and recreate the partitions.
 
In case the unallocated space does not show in the recovery environment, create a partition, either in Windows, or using the command prompt and then run the restore job.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now