Outlook 2010 Out Of Office (Automatic Replies)

Hello experts, we have one user who is having an issue setting up Automatic replies in Outlook 2010 while connected to LAN in one particular office.  She can successful set up Automatic replies while she is connected to LAN in any other corporate office or from OWA, or while connected via VPN Client.  I have attached screen shot of error she receives.

Thanks in advance.
OutOfOffice.png
ManieyaK_Citrix Systems / Network AdminAsked:
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David Johnson, CD, MVPOwnerCommented:
perhaps she should vpn in from that office since she isn't connected to the lan that exchange / outlook can access
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ManieyaK_Citrix Systems / Network AdminAuthor Commented:
This is the under lying issue she is on the same LAN as everyone else in the building, which no one else is having this issue.  Can ping the Exchange server from her laptop when connected to LAN.
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Simon Butler (Sembee)ConsultantCommented:
Ping means nothing.

There is not enough information to be able to offer a solution.

Multiple Exchange servers or just the one?
Multiple machines involved for this user, or just one?

Try moving the user to another database within Exchange and see if the problem continues.

Simon.
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ManieyaK_Citrix Systems / Network AdminAuthor Commented:
Users mailbox is on a single Exchange server, user uses a single laptop.  Will try switching to new database & post results.

Thanks.
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Rajitha ChimmaniCommented:
The error message pulls me towards possible network issues. Have the user try on another working laptop in same office to see if the issue persists.

Have you tried running Test E-mail AutoConfiguration (Hold Ctrl Key and right click on Outlook task bar icon->provide the email address and click Test)?
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DeHeMCommented:
Hello All,

Perhaps a mismatch between local DNS resolution and external DNS.
See proxy configuration with VPN access too.
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ManieyaK_Citrix Systems / Network AdminAuthor Commented:
Thanks guys.
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