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shortcode error in wordpress

Posted on 2014-11-04
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Last Modified: 2014-11-04
I am trying to fix a site in wordpress that I did not create.  Not fun.  On this page below, in the right lower corner there is an error that says "contact form shortcode error: form contact us 1 does not exist".  How do I go about troubleshooting this?  Is it asking for a widget?
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Question by:nsitedesigns
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7 Comments
 

Author Comment

by:nsitedesigns
ID: 40421598
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Expert Comment

by:Jason C. Levine
ID: 40421694
What form plugins are installed?
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Author Comment

by:nsitedesigns
ID: 40421948
Installed Plugins for forms include:

Contact Form 7
Fast Secure Contact Form
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WordPress Tutorial 3: Plugins, Themes, and Widgets

The three most common changes you will make to your website involve the look (themes), the functionality (plugins), and modular elements (widgets).

In this article we will briefly define each again, and give you directions on how to install them.

 
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Expert Comment

by:Jason C. Levine
ID: 40422228
Oh dear god, why two of them? :/

(Not your fault, I know)

Okay, disable both and re-enable both and see if that fixes it.

If not, disable both, re-enable one and test. If no fix, disable both and re-enable the other.
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Author Comment

by:nsitedesigns
ID: 40422330
Would it be possible that both are being used on the site?  Why would it call for the "short contact form"?  Maybe the long one is on the contact page?  Just guessing....
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Author Comment

by:nsitedesigns
ID: 40422440
One of the forms had an update.  I got latest version to eliminate that being a problem.  Talked to client.  Instead of trying to fix lower right contact form we are going to replace it with a simple text link which goes to the contact page.  So, now I need to remove the code for this contact form.  will let you know if I run into any problems.
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Accepted Solution

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Jason C. Levine earned 2000 total points
ID: 40422815
Would it be possible that both are being used on the site?

Sure, it's possible.  My point is that it shouldn't be.  

The shortcode failing is because whatever form is/was being called by that shortcode is either no longer there or misconfigured or something else of that nature.  Easiest thing to do is pick one of those two plugins and just build a new contact form in it and replace the shortcode with the correct one.
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